Guest Experience Agent | Front Desk & Guest Care

Al Rayyan Hospitality; New Zealand; On-site; NZD 48,000 - 60,000; Full time

Benefits offered by this job

Career growth

Hotel discounts

Global perks

Retail rewards

Experiences

Health insurance

Generous leave

Wellness support

Job summary

Avani Queenstown Hotel, part of Minor Hotels, is seeking a full-time Guest Service Agent dedicated to exceptional guest experiences in a lively hotel setting.

Join a diverse team and contribute to a smooth arrival, personalised guest interactions, and proactive service across varied shifts including weekends. Training and growth opportunities accompany a rewarding career in hospitality.

Qualifications

• Experience delivering high-quality service in hotel or customer-facing roles.
• Ability to articulate information clearly across channels.
• Consistently delivers proactive, positive service and resolves guest issues.
• Willingness to work weekends and varied shifts to meet operational needs.
• Polished, professional presentation reflecting hotel standards.

Responsibilities

• Provide a warm, friendly reception and smooth check-in for guests.
• Maintain clear communication with guests and colleagues via in-person, phone, and email.
• Process reservations and updates accurately using the PMS and keep schedules aligned.
• Act as the primary point of contact for guests during their stay, offering assistance and recommendations.

Skills

Guest service

Hospitality experience

Clear communication

Professional presentation

Weekend availability

Tools

Property management systems

Job description

Avani Queenstown Hotel, part of Minor Hotels, is seeking a full-time Guest Service Agent dedicated to exceptional guest experiences in a lively hotel setting.

Join a diverse team and contribute to a smooth arrival, personalised guest interactions, and proactive service across varied shifts including weekends. Training and growth opportunities accompany a rewarding career in hospitality.