Front Office Duty Manager - Lead Guest Experience

Minor International; Queenstown; On-site; NZD 60,000 - 75,000; Full time

Benefits offered by this job

Career Growth programs

Exclusive hotel deals across Minor

Global perks and discounts

Wellness support and EAP

Generous leave options

Job summary

Avani Queenstown Hotel, part of Minor Hotels, is seeking an experienced Duty Manager to lead the front office team and ensure guest experiences are warm and seamless. The role requires supervisory hospitality background and a customer-service orientation.

You will oversee daily tasks, manage check-in/out, and address guest concerns with professionalism. Weekend flexibility and a polished presentation are essential as you contribute to our vibrant guest-centred service culture.

Qualifications

• Proven experience in a supervisory role within a hotel front office environment.
• Extensive background in hospitality, ideally within a hotel or resort setting.
• Exceptional customer service skills, with ability to stay professional under pressure.
• Strong time management and ability to prioritise tasks.
• Impeccable professional presentation reflecting high standards.
• Flexibility to work weekends and varying schedules.

Responsibilities

• Lead and inspire the front office team to deliver outstanding guest experiences.
• Serve as a role model, driving the team to uphold service standards.
• Oversee the execution of daily tasks with precision and efficiency.
• Manage guest arrivals and departures, ensuring a smooth check-in/check-out.
• Proactively address and resolve guest concerns with professionalism.

Skills

Front office supervisory

Hospitality industry experience

Guest service excellence

Time management

Professional presentation

Weekend availability

Job description

Avani Queenstown Hotel, part of Minor Hotels, is seeking an experienced Duty Manager to lead the front office team and ensure guest experiences are warm and seamless. The role requires supervisory hospitality background and a customer-service orientation.

You will oversee daily tasks, manage check-in/out, and address guest concerns with professionalism. Weekend flexibility and a polished presentation are essential as you contribute to our vibrant guest-centred service culture.