Front Office Supervisor: Lead Guest Experience & Team

Avani Hotel Group; Queenstown; Remoto; NZD 55.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Career growth

Hotel discounts

Global perks

Wellness program

Descrizione del lavoro

Avani Queenstown Hotel in Queenstown, NZ, is seeking a Front Office Supervisor for a full-time role. The successful candidate will lead the front desk team, ensure a warm welcome, and oversee daily duties from check-in to check-out, while maintaining high guest satisfaction.

The role requires strong leadership, hotel-operations knowledge, and exceptional customer service, with flexibility to work weekends on a shifting roster. Immediate start available.

Competenze

• Demonstrated leadership skills with the ability to effectively manage and motivate a team; prior supervisory experience is highly regarded.
• Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.
• Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanour, even in high-pressure situations.
• Strong time management skills, with the ability to prioritize tasks efficiently and ensure timely completion of duties.
• Impeccable professional presentation, reflecting the high standards of the organisation.
• Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.

Mansioni

• Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.
• Serve as a role model, sharing your expertise and continuously motivating the team to achieve high standards of service.
• Oversee the completion of daily tasks, ensuring they are executed accurately and in a timely manner.
• Manage guest arrivals and departures efficiently, ensuring a seamless check-in/check-out experience.
• Address and resolve guest complaints promptly and professionally, maintaining high levels of guest satisfaction.

Conoscenze

Leadership

Customer service

Time management

Professional presentation

Weekend availability

Descrizione del lavoro

Avani Queenstown Hotel in Queenstown, NZ, is seeking a Front Office Supervisor for a full-time role. The successful candidate will lead the front desk team, ensure a warm welcome, and oversee daily duties from check-in to check-out, while maintaining high guest satisfaction.

The role requires strong leadership, hotel-operations knowledge, and exceptional customer service, with flexibility to work weekends on a shifting roster. Immediate start available.