Guest Experience Specialist

Avani; Queenstown; On-site; NZD 42,000 - 56,000; Full time

Benefits offered by this job

Career Growth

Exclusive hotel deals

Global hotel perks

Retail rewards

Experiences and activities

Health insurance and banking benefits

Generous leave

Wellness support

Job summary

Avani Queenstown Shores Resort is seeking a full-time Guest Service Agent dedicated to delivering exceptional hospitality. You will warmly welcome guests, guide them through check-ins/outs, and offer local insights to create memorable stays in Queenstown.

Join a dynamic team with rotating shifts, a 30-hour week, and a focus on outstanding guest experiences. Applicants with NZ working rights are encouraged to apply.

Qualifications

• Demonstrated background in delivering high-quality service within hotel, hospitality, or customer-facing environment.
• Excellent communication across in-person, phone, and email.
• Proactive, positive approach to guest needs and problem resolution.
• Well-presented with professionalism reflecting the brand standards.

Responsibilities

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Skills

Hospitality experience

Customer service

Clear communication

Professional presentation

Job description

Avani Queenstown Shores Resort is seeking a full-time Guest Service Agent dedicated to delivering exceptional hospitality. You will warmly welcome guests, guide them through check-ins/outs, and offer local insights to create memorable stays in Queenstown.

Join a dynamic team with rotating shifts, a 30-hour week, and a focus on outstanding guest experiences. Applicants with NZ working rights are encouraged to apply.