Frontline Case Manager - Public Service Impact

Ministry of Social Development; Greymouth, Westport; On-site; NZD 70,000 - 84,000; Full time

Job summary

The Ministry of Social Development is seeking Case Managers to support New Zealanders through life transitions, income, housing, and employment options. You will work across multiple systems, keeping accurate notes and building trust with clients while applying policy with empathy and integrity.

Join a public service team dedicated to manaaki tangata and manaaki whānau, delivering integrated support and driving positive outcomes for communities.

Qualifications

• Fast and accurate data entry with attention to detail.
• Comfortable navigating multiple systems and supporting clients.
• Empathetic and professional while applying policy.
• Clear communicator who builds trust and makes good decisions.

Responsibilities

• Supporting someone recently out of work to access income, training, or employment.
• Helping whānau explore housing options and coordinating follow-ups.
• Encouraging digital self-service and building client confidence with online tools.
• Managing a busy caseload across multiple systems while keeping accurate notes.
• Referring clients to external providers and working collaboratively with others.
• Meeting with your team to reflect, troubleshoot, and support each other.

Skills

Data entry

Tech-savvy

Empathy

Clear communication

Adaptable

Team player

Numbers & detail

Job description

The Ministry of Social Development is seeking Case Managers to support New Zealanders through life transitions, income, housing, and employment options. You will work across multiple systems, keeping accurate notes and building trust with clients while applying policy with empathy and integrity.

Join a public service team dedicated to manaaki tangata and manaaki whānau, delivering integrated support and driving positive outcomes for communities.