Case Manager, Public Service – Housing & Income Support

Ministry of Social Development; Greymouth, Westport; Remote; NZD 70,000 - 84,000; Full time

Benefits offered by this job

Induction and training plan

Peer and leader support

Career pathways and development

Role contributes to stronger community

Competitive salary Band 4

Job summary

Ministry of Social Development in Greymouth is recruiting a Case Manager to support New Zealanders facing life challenges by connecting them with income, housing, and employment resources. You’ll work in a trusted, frontline role that balances empathy with policy while managing a busy caseload across multiple systems.

You’ll join a public service team focused on manaaki tangata, with induction, peer support, and clear career pathways.

Qualifications

• Fast and accurate with data entry, getting the detail right matters.
• Confident with technology, navigating multiple systems and helping clients use them.
• Empathetic and professional, able to hold space for real-life challenges while applying policy.
• A clear communicator, able to build trust, explain things simply, and make good decisions.
• Adaptable and steady, comfortable with change, high volumes, and problem-solving on the go.
• A strong team player, grounded, dependable, and collaborative.
• Comfortable with numbers and detail, able to complete complex calculations related to payments, dates, and entitlements.

Responsibilities

• Supporting someone recently out of work to access income, training, or employment.
• Helping a whānau explore housing options and coordinating follow-ups.
• Encouraging digital self-service and building client confidence with online tools.
• Managing a busy caseload across multiple systems while keeping accurate notes.
• Referring clients to external providers and working collaboratively with others.
• Meeting with your team to reflect, troubleshoot, and support each other.

Skills

Fast data entry

Tech-savvy

Empathetic

Clear communicator

Adaptable

Team player

Numeracy

Job description

Ministry of Social Development in Greymouth is recruiting a Case Manager to support New Zealanders facing life challenges by connecting them with income, housing, and employment resources. You’ll work in a trusted, frontline role that balances empathy with policy while managing a busy caseload across multiple systems.

You’ll join a public service team focused on manaaki tangata, with induction, peer support, and clear career pathways.