Empowering Case Manager: Public Service, Wellington

New Zealand Government; Wellington; Sur place; NZD 69 000 - 84 000; Plein temps

Avantages offerts par ce poste

Induction and training plan

Support from peers and leaders

Career development opportunities

Competitive salary Band 4

Résumé du poste

The New Zealand Government's Ministry of Social Development is recruiting Case Managers across the Wellington Region. You will help job seekers move towards sustainable employment, supporting them to access income, housing options, and digital tools.

You'll work in frontline public service, handling high volumes with empathy, accuracy, and integrity. The role offers a full induction, ongoing support, and clear career pathways within Band 4, with a competitive salary.

Qualifications

• Fast and accurate with data entry; attention to detail matters.
• Confident with technology and navigating multiple systems.
• Empathetic and professional; able to hold space for client challenges.
• Clear communicator who explains things simply and builds trust.
• Adaptable and steady; comfortable with change and high volumes.
• Strong team player, grounded, dependable and collaborative.
• Comfortable with numbers and detail; able to complete complex calculations.

Responsabilités

• Supporting someone recently out of work to access income, training, or employment.
• Helping a whanau explore housing options and coordinating follow-ups.
• Encouraging digital self-service and building client confidence with online tools.
• Managing a busy caseload across multiple systems while keeping accurate notes.
• Referring clients to external providers and working collaboratively with others.
• Meeting with your team to reflect, troubleshoot, and support each other.

Connaissances

Data entry

Technology fluency

Empathy

Clear communication

Adaptability

Team player

Numerical/detail-oriented

Description du poste

The New Zealand Government's Ministry of Social Development is recruiting Case Managers across the Wellington Region. You will help job seekers move towards sustainable employment, supporting them to access income, housing options, and digital tools.

You'll work in frontline public service, handling high volumes with empathy, accuracy, and integrity. The role offers a full induction, ongoing support, and clear career pathways within Band 4, with a competitive salary.