Case Manager: Empower Whānau & Housing Support

Ministry of Social Development; New Plymouth; On-site; NZD 70,000 - 84,000; Full time

Benefits offered by this job

Induction and training plan

Ongoing support from peers and leaders

Development opportunities and career路径

Competitive salary band with potential

Role contributing to stronger whānau

Job summary

Ministry of Social Development in New Zealand is seeking a Case Manager to support clients through employment, housing and income challenges, delivering services with integrity and in line with policy.

You will build trust with clients, assess needs, gather information, and decide across multiple systems while maintaining accurate records and collaborating with partners to achieve positive outcomes for whānau and communities.

Qualifications

• Experience providing support to clients for employment, income or housing assistance.
• Strong communication and active listening skills.
• Ability to build rapport and trust with clients.
• Confidence navigating multiple systems while managing client conversations.
• High levels of accuracy and attention to detail.
• Sound judgement and decision-making.
• Ability to work effectively in a fast-paced environment.
• Resilience, adaptability and strong self-management.
• Experience and commitment to delivering excellent client service.

Responsibilities

• Support clients to access employment, income support and housing assistance.
• Build trust and rapport with clients through effective communication and case management.
• Gather information, assess needs and make decisions in line with policy and legislation.
• Support clients to use digital and self-service options.
• Work across multiple systems while maintaining accurate and timely records.
• Collaborate with colleagues and service providers to achieve positive client outcomes

Job description

Ministry of Social Development in New Zealand is seeking a Case Manager to support clients through employment, housing and income challenges, delivering services with integrity and in line with policy.

You will build trust with clients, assess needs, gather information, and decide across multiple systems while maintaining accurate records and collaborating with partners to achieve positive outcomes for whānau and communities.