Public Service Case Manager – Community Impact

Ministry Of Social Development; Canterbury; Presencial; NZD 70.000 - 84.000; Jornada completa

Descripción de la vacante

The Ministry of Social Development in Kaikoura is seeking a dedicated Case Manager to support New Zealanders navigating employment, housing and financial challenges. This full-time, permanent frontline role involves making timely decisions, connecting people to the right services, and upholding public service values.

You’ll manage a busy caseload with empathy, accuracy, and collaboration across teams, using multiple systems and clear communication to help clients move forward with confidence.

Formación

• Fast and accurate data entry.
• Confident with technology and multiple systems.
• Empathetic and professional, able to hold space for real-life challenges while applying policy.
• A clear communicator who can build trust, explain things simply, and make good decisions.
• Adaptable and steady with change, high volumes, and problem-solving on the go.
• A strong team player, grounded, dependable, and collaborative.
• Comfortable with numbers and detail; able to complete complex calculations related to payments, dates, and entitlements.

Responsabilidades

• Supporting someone recently out of work to access income, training, or employment.
• Helping a whānau explore housing options and coordinating follow-ups.
• Encouraging digital self-service and building client confidence with online tools.
• Managing a busy caseload across multiple systems while keeping accurate notes.
• Referring clients to external providers and working collaboratively with others.
• Meeting with your team to reflect, troubleshoot, and support each other.

Conocimientos

Data entry accuracy

Technology proficiency

Empathy and professionalism

Clear communicator

Adaptability

Team player

Numerical detail

Problem solving

Descripción del empleo

The Ministry of Social Development in Kaikoura is seeking a dedicated Case Manager to support New Zealanders navigating employment, housing and financial challenges. This full-time, permanent frontline role involves making timely decisions, connecting people to the right services, and upholding public service values.

You’ll manage a busy caseload with empathy, accuracy, and collaboration across teams, using multiple systems and clear communication to help clients move forward with confidence.