Public Service Case Manager — Help Families Thrive

Ministry of Social Development; Blenheim; Presencial; NZD 70.000 - 84.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Induction and training plan

Ongoing support from peers and leaders

Development opportunities and career

Impact on communities

Competitive Band 4 salary

Descripción de la vacante

The Ministry of Social Development in New Zealand seeks dedicated Case Managers to support individuals and whānau through life transitions, connecting them with income, housing, and employment services. You’ll work in a high-trust, public-service environment, balancing empathy with policy and ensuring accurate decisions across multiple systems.

You will be part of a team that upholds integrity, collaborates for impact, and aims to reduce hardship for New Zealanders while building confidence in

Formación

• Fast and accurate data entry; accuracy matters.
• Confident with technology across multiple systems.
• Empathetic and professional; apply policy with care.
• Clear communicator; build trust and explain simply.
• Adaptable and steady; handle high volumes and change.
• Strong team player; collaborate effectively.
• Comfortable with numbers and detail; perform complex calculations.

Responsabilidades

• Support clients who are recently out of work to access income, training, or employment.
• Assist whānau with housing options and coordinate follow-ups.
• Encourage digital self-service and build client confidence with online tools.
• Manage a busy caseload across multiple systems with accurate notes.
• Refer clients to external providers and work with others.
• Attend team meetings to reflect, troubleshoot, and support colleagues.

Conocimientos

Data entry

Technology proficiency

Empathy

Clear communication

Adaptability

Teamwork

Numeracy and detail

Descripción del empleo

The Ministry of Social Development in New Zealand seeks dedicated Case Managers to support individuals and whānau through life transitions, connecting them with income, housing, and employment services. You’ll work in a high-trust, public-service environment, balancing empathy with policy and ensuring accurate decisions across multiple systems.

You will be part of a team that upholds integrity, collaborates for impact, and aims to reduce hardship for New Zealanders while building confidence in