Public Service Case Manager: Empowering Whānau

Ministry of Social Development; Kaikōura; Presencial; NZD 70.000 - 84.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full induction and training plan

Ongoing peer support

Development opportunities and career

Competitive salary (Band 4)

Descripción de la vacante

The Ministry of Social Development in New Zealand is seeking Case Managers to support New Zealanders facing challenges such as employment changes, housing transitions, or financial stress. You will connect clients with the right support at the right time and help them navigate complex systems with empathy and integrity.

This role requires fast, accurate data entry, strong communication, and the ability to work across multiple systems.

Formación

• Fast and accurate data entry is essential.
• Confident with technology and able to navigate multiple systems.
• Empathetic and professional in challenging situations.
• Clear communicator who can explain complex information simply.
• Adaptable, steady under pressure, and collaborative.
• Strong numerical skills for payments, dates, and entitlements.

Responsabilidades

• Support someone recently out of work to access income, training, or employment.
• Help whānau explore housing options and coordinate follow-ups.
• Encourage digital self-service and build client confidence with online tools.
• Manage a busy caseload across multiple systems while keeping accurate notes.
• Refer clients to external providers and work with colleagues to ensure seamless support.
• Join team meetings to reflect, troubleshoot, and support one another.

Conocimientos

Data entry

Tech proficiency

Empathy

Communication

Adaptability

Teamwork

Numerical accuracy

Descripción del empleo

The Ministry of Social Development in New Zealand is seeking Case Managers to support New Zealanders facing challenges such as employment changes, housing transitions, or financial stress. You will connect clients with the right support at the right time and help them navigate complex systems with empathy and integrity.

This role requires fast, accurate data entry, strong communication, and the ability to work across multiple systems.