Impactful Frontline Case Manager

New Zealand Government; Taranaki; Presencial; NZD 70.000 - 84.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Induction program

Career development opportunities

Public service values & support

Descripción de la vacante

Ministry of Social Development in New Plymouth, NZ is seeking a Case Manager to support New Zealanders facing employment, housing and income challenges. You will assess needs, connect clients to the right services, and manage cases with care and policy alignment.

This full-time, permanent role emphasizes manaaki tangata and whanau. You will work in a collaborative team, receiving induction, ongoing support and clear career pathways while contributing to stronger communities.

Formación

• Highly effective skills in providing support to clients for employment, income or housing assistance.
• Strong communication and active listening skills.
• The ability to build rapport and trust with clients.

Responsabilidades

• Support clients to access employment, income support and housing assistance.
• Build trust and rapport with clients through effective communication and case management.
• Gather information, assess needs and make decisions in line with policy and legislation.
• Support clients to use digital and self-service options.
• Work across multiple systems while maintaining accurate and timely records.

Conocimientos

Active listening

Communication skills

Case management

Empathy

Policy knowledge

Descripción del empleo

Ministry of Social Development in New Plymouth, NZ is seeking a Case Manager to support New Zealanders facing employment, housing and income challenges. You will assess needs, connect clients to the right services, and manage cases with care and policy alignment.

This full-time, permanent role emphasizes manaaki tangata and whanau. You will work in a collaborative team, receiving induction, ongoing support and clear career pathways while contributing to stronger communities.