Front Desk Supervisor: Lead Guest Experience

Placements24; Queenstown; On-site; NZD 50,000 - 73,000; Full time

Benefits offered by this job

Accommodation support

Staff meals

Uniform provided

Career development

Team environment

Job summary

Placements24 is seeking a Front Office Supervisor for a hotel in Queenstown. You will supervise the front desk, manage check-ins/outs, and coordinate with departments to ensure seamless guest experiences.

The role requires strong leadership, outstanding guest service, and solid organizational skills in a hospitality setting. A supportive team environment and growth opportunities are offered in a scenic Queenstown location.

Qualifications

• 2+ years in front office operations with at least 1 year in a supervisory role.
• Excellent customer service and interpersonal skills.
• Proficiency in PMS and MS Office.

Responsibilities

• Supervise the daily front desk operations and guest check-ins/outs.
• Train and mentor front desk agents, fostering a positive team.
• Handle guest inquiries, complaints, and requests promptly.
• Manage reservations, room assignments, and special requests.
• Ensure accurate cash handling and billing procedures.
• Collaborate with other departments to ensure smooth service.

Skills

Customer service

Interpersonal skills

Organizational skills

PMS software

MS Office

Tools

PMS software

MS Office

Job description

Placements24 is seeking a Front Office Supervisor for a hotel in Queenstown. You will supervise the front desk, manage check-ins/outs, and coordinate with departments to ensure seamless guest experiences.

The role requires strong leadership, outstanding guest service, and solid organizational skills in a hospitality setting. A supportive team environment and growth opportunities are offered in a scenic Queenstown location.