Front Office Supervisor: Lead Exceptional Guest Experience

Minor Food Holding Co., Ltd.; Queenstown; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Generous Leave

Wellness Boost

Job summary

Minor Hotels' Avani Queenstown Hotel is seeking a full-time Front Office Supervisor with proven front office experience and leadership qualities to join the team and deliver exceptional guest experiences.

The role requires overseeing guest arrivals/departures, guiding a team, and maintaining high service standards while managing daily tasks and guest issues. Rotating shifts, including weekends, apply.

Qualifications

• Demonstrated leadership skills with the ability to motivate a team.
• Extensive hospitality background, ideally within a hotel or resort setting.
• Exceptional customer service skills, maintaining a positive, professional demeanor under pressure.
• Strong time management and prioritization abilities.
• Impeccable professional presentation reflecting high standards.
• Flexibility to work weekends and varying schedules.

Responsibilities

• Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.
• Serve as a role model, sharing expertise and motivating the team to high service standards.
• Oversee daily tasks to ensure accuracy and timeliness.
• Manage guest arrivals and departures, ensuring a seamless check-in/check-out experience.
• Address and resolve guest complaints promptly and professionally, maintaining high guest satisfaction.

Skills

Leadership

Guest service

Customer service

Time management

Communication

Professional presentation

Flexibility

Job description

Minor Hotels' Avani Queenstown Hotel is seeking a full-time Front Office Supervisor with proven front office experience and leadership qualities to join the team and deliver exceptional guest experiences.

The role requires overseeing guest arrivals/departures, guiding a team, and maintaining high service standards while managing daily tasks and guest issues. Rotating shifts, including weekends, apply.