Hotel Front Office Supervisor — Lead Guest Experience

Minor Hotels; Queenstown; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Health Insurance

Parental Leave

Birthday Leave

Job summary

Minor Hotels' Avani Queenstown Hotel is seeking a Front Office Supervisor who will lead a team to deliver outstanding guest experiences. You will oversee check-in/check-out, manage daily tasks, and maintain service standards across shifts, including weekends.

A proactive leader with a passion for hospitality will thrive in a dynamic hotel environment. The role requires proven front office experience and a commitment to guest satisfaction, with the ability to coach staff and sustain high

Qualifications

• Demonstrated leadership skills with the ability to manage and motivate a team.
• Extensive hospitality experience, ideally in hotels or resorts.
• Exceptional customer service with a positive, professional demeanor.
• Strong time management and prioritisation abilities.
• Willingness to work weekends and varied shifts.

Responsibilities

• Lead and support the team to deliver exceptional guest experiences.
• Serve as a role model and continuously motivate staff to high service standards.
• Oversee daily tasks to ensure accuracy and timeliness.
• Manage guest arrivals and departures, ensuring smooth check-in/check-out.
• Address and resolve guest complaints promptly and professionally.

Skills

Leadership

Guest service

Time management

Professional presentation

Weekend availability

Job description

Minor Hotels' Avani Queenstown Hotel is seeking a Front Office Supervisor who will lead a team to deliver outstanding guest experiences. You will oversee check-in/check-out, manage daily tasks, and maintain service standards across shifts, including weekends.

A proactive leader with a passion for hospitality will thrive in a dynamic hotel environment. The role requires proven front office experience and a commitment to guest satisfaction, with the ability to coach staff and sustain high