F&B Guest Experience Lead – Restaurant & Bar

Novotel & ibis Balikpapan; Hamilton; On-site; NZD 60,000 - 75,000; Full time

Benefits offered by this job

Accommodation

Accor partner benefits

Parental leave policy

Job summary

Novotel Tainui Hamilton is seeking a proactive Food & Beverage Supervisor to lead guest experience within Restaurant, Bar & Conferencing. You will demonstrate passion for Food & Beverage and empower staff to deliver memorable experiences while building strong relationships across a diverse team.

The role requires a minimum of 2 years in F&B supervision, eligibility to work in New Zealand, and a preference for GM licence and LCQ.

Qualifications

• Minimum 2 years in a Food & Beverage supervisor role.
• Eligibility to work in New Zealand.
• Knowledge of Micros software is preferred.
• Strong customer focus and hands-on management style.
• GM licence and LCQ preferred.

Responsibilities

• Develop and lead the guest experience within Restaurant, Bar & Conferencing.
• Demonstrate passion and strong knowledge of Food & Beverage to the team.
• Empower staff to animate the F&B experience.
• Build strong relationships and collaborate with a diverse team to achieve goals.
• Manage and exceed F&B financial performance targets.
• Maintain excellent communication with staff, suppliers and guests.

Skills

People leadership

Guest service

Communication

F&B knowledge

Education

GM licence (NZ)

LCQ preferred

Tools

Micros POS

Job description

Novotel Tainui Hamilton is seeking a proactive Food & Beverage Supervisor to lead guest experience within Restaurant, Bar & Conferencing. You will demonstrate passion for Food & Beverage and empower staff to deliver memorable experiences while building strong relationships across a diverse team.

The role requires a minimum of 2 years in F&B supervision, eligibility to work in New Zealand, and a preference for GM licence and LCQ.