F&B Team Leader - Guest Service & Operations Lead

Accorhotel; Queenstown; Vor Ort; NZD 47.000 - 49.000; Vollzeit

Benefits dieser Stelle

Staff meals provided

Uniforms washed daily

Accor Heartist Benefits

Employee Assistance Program

Shared staff accommodation available

Discounted F&B & Accommodation

Zusammenfassung

Novotel Queenstown Lakeside in Queenstown is seeking a customer-focused Food & Beverage Assistant to deliver friendly service across restaurant and bar operations. You will greet guests, take orders, and ensure timely, quality presentation while coordinating with kitchen and bar teams.

Role emphasises upselling, accurate billing, and maintaining hygiene and safety. Shifts include weekends/public holidays; accommodation and benefits available for staff participation in Accor Heartist program.

Qualifikationen

• At least 2 years of relevant experience in food and beverage service within hospitality.
• Experience providing high-quality, guest-facing service in busy settings.
• Knowledge of beverages including beer, wine, spirits and cocktails.
• Strong communication and interpersonal skills.
• Guest-focused with attention to detail and a professional attitude.
• Good organisation and ability to manage competing priorities during busy service.
• Commitment to food safety, workplace health and safety, hygiene and responsible service of alcohol.
• Flexibility to work a rotating roster, including weekends and public holidays.

Aufgaben

• Provide friendly, efficient F&B service in accordance with hotel standards.
• Welcome guests, take orders accurately, serve food and beverages, and ensure timely delivery and presentation.
• Coordinate with kitchen and bar teams to support smooth service and minimise delays.
• Assist with accurate billing, payment processing and reconciliation of shift transactions.
• Provide guidance and day-to-day support to Food & Beverage team members during service.
• Assist with team briefings, new-starter induction and maintaining consistent service standards.
• Encourage upselling and promote hotel offers, products and services.
• Assist with stock control, stocktakes, equipment care and reporting breakages.
• Maintain restaurant and bar cleanliness, hygiene and responsible service of alcohol standards.
• Respond professionally to guest requests and escalate operational concerns.
• Follow hotel policies, health and safety requirements, and all procedures.

Kenntnisse

Guest-facing service

Communication skills

Hospitality knowledge

Attention to detail

Multitasking

Flexible roster

Jobbeschreibung

Novotel Queenstown Lakeside in Queenstown is seeking a customer-focused Food & Beverage Assistant to deliver friendly service across restaurant and bar operations. You will greet guests, take orders, and ensure timely, quality presentation while coordinating with kitchen and bar teams.

Role emphasises upselling, accurate billing, and maintaining hygiene and safety. Shifts include weekends/public holidays; accommodation and benefits available for staff participation in Accor Heartist program.