Head of F&B & Guest Experience (Bar & Restaurant)

Ibis; Waikato; On-site; NZD 110,000 - 170,000; Full time

Benefits offered by this job

Accommodation

F&B & partner benefits internationally

Accor Paid Parental Leave

Refer a friend bonus

Job summary

Ibis in Waikato, New Zealand, is seeking a Head of Department to lead the guest experience across Conferencing, Bar and Restaurant. You will demonstrate passion for Food & Beverage and guide the team to deliver exceptional service.

This senior role requires a GM licence and LCQ, with a minimum of two years in F&B management and a strong customer focus. You will drive financial performance and mentor staff in a hands-on leadership style.

Qualifications

• Excellent communication with staff, suppliers and guests.
• GM licence and LCQ.
• Minimum of 2 years relevant experience in a Food & Beverage management role.
• Eligibility to work in New Zealand.
• Ability to manage and exceed F&B financial performance targets.
• A strong customer focus.
• Supportive hands-on management style.
• Knowledge of Micros software is preferred.
• Strong understanding of sale and supply of liquor guidelines.

Responsibilities

• Developing and leading the guest experience within Conferencing, Bar & Restaurant.
• Demonstrating passion and strong knowledge of Food & Beverage to the team.
• Empowering staff to animate the Food & Beverage experience.
• Senior Role - Head of Department.

Skills

Communication skills

Strong customer focus

Tools

Micros software

Job description

Ibis in Waikato, New Zealand, is seeking a Head of Department to lead the guest experience across Conferencing, Bar and Restaurant. You will demonstrate passion for Food & Beverage and guide the team to deliver exceptional service.

This senior role requires a GM licence and LCQ, with a minimum of two years in F&B management and a strong customer focus. You will drive financial performance and mentor staff in a hands-on leadership style.