Duty Manager – Lead Front Office & Guest Experience

Minor Hotels; Queenstown; On-site; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Discounts

Wellness Support

Generous Leave

Job summary

Avani Queenstown Hotel, part of Minor Hotels, seeks an experienced Duty Manager to join our on-site team on a full-time basis. You will lead the front office, mentor staff, and ensure warm, professional guest service from check-in to departure.

Responsibilities include streamlining daily tasks, managing arrivals and departures, and resolving guest concerns with poise. Weekend availability and a polished presence are essential to uphold our standards.

Qualifications

• Experience in a supervisory role within a hotel front office.
• Hospitality experience in a hotel/resort setting preferred.
• Excellent customer service with a professional demeanour.
• Strong time management and task prioritisation.
• Impeccable professional presentation.
• Availability to work weekends and varying schedules.

Responsibilities

• Lead and inspire the front office team to deliver outstanding guest experiences.
• Serve as a role model, sharing expertise and uphold service standards.
• Oversee daily tasks with precision and efficiency.
• Manage guest arrivals and departures, ensuring smooth check-in/out.
• Address guest concerns professionally to leave a lasting impression.

Skills

Front office leadership

Guest service

Time management

Professional presentation

Weekend availability

Supervisory experience

Job description

Avani Queenstown Hotel, part of Minor Hotels, seeks an experienced Duty Manager to join our on-site team on a full-time basis. You will lead the front office, mentor staff, and ensure warm, professional guest service from check-in to departure.

Responsibilities include streamlining daily tasks, managing arrivals and departures, and resolving guest concerns with poise. Weekend availability and a polished presence are essential to uphold our standards.