Duty Manager

Minor Hotels; Queenstown; On-site; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Discounts

Wellness Support

Generous Leave

Job summary

Avani Queenstown Hotel, part of Minor Hotels, seeks an experienced Duty Manager to join our on-site team on a full-time basis. You will lead the front office, mentor staff, and ensure warm, professional guest service from check-in to departure.

Responsibilities include streamlining daily tasks, managing arrivals and departures, and resolving guest concerns with poise. Weekend availability and a polished presence are essential to uphold our standards.

Qualifications

• Experience in a supervisory role within a hotel front office.
• Hospitality experience in a hotel/resort setting preferred.
• Excellent customer service with a professional demeanour.
• Strong time management and task prioritisation.
• Impeccable professional presentation.
• Availability to work weekends and varying schedules.

Responsibilities

• Lead and inspire the front office team to deliver outstanding guest experiences.
• Serve as a role model, sharing expertise and uphold service standards.
• Oversee daily tasks with precision and efficiency.
• Manage guest arrivals and departures, ensuring smooth check-in/out.
• Address guest concerns professionally to leave a lasting impression.

Skills

Front office leadership

Guest service

Time management

Professional presentation

Weekend availability

Supervisory experience

Job description

Overview

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Avani Queenstown Hotel

are looking for an experienced, professional and enthusiastic Duty Manager to join the on a full-time basis.

Key Responsibilities Include

• Lead and inspire the front office team to deliver outstanding guest experiences, ensuring each guest is welcomed with warmth and professionalism.
• Serve as a role model, sharing your expertise and driving the team to consistently uphold the highest standards of service excellence.
• Oversee the execution of daily tasks, ensuring they are completed with precision and efficiency.
• Manage guest arrivals and departures seamlessly, delivering a smooth and memorable check-in/check-out experience.
• Proactively address and resolve guest concerns with professionalism, ensuring a lasting impression of exceptional service.

Shift Details (subject To Change)

• Rotating roster across Monday to Sunday
• Shift times scheduled within 6.30am - 10.30pm

Qualifications

To be successful in this role you will have:

• Proven experience in a supervisory role within a hotel front office environment, demonstrating strong leadership and team management capabilities.
• Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.
• Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanour, even in high-pressure situations.
• Strong time management skills, with the ability to prioritise tasks efficiently and ensure timely completion of duties.
• Impeccable professional presentation, reflecting the high standards of the organisation.
• Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

What We Offer

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.