Customer Specialist - Lynnmall Advice Centre

ASB Bank; Auckland; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Staff banking benefits

Life and income protection insurance

Professional development

Supportive team environment

Job summary

ASB Bank is hiring a Customer Specialist at the LynnMall Advice Centre in New Lynn. The role focuses on friendly, responsive service, helping customers with banking needs and guiding them to digital self-service options.

You’ll learn quickly, build confidence, and contribute to a supportive team that makes a real difference in customers’ financial lives. This full-time position offers a flexible 40-hour roster across Monday to Sunday, with opportunities to develop banking knowledge and pursue

Qualifications

• Ability to connect with people, learn quickly and deliver a great customer experience.
• Experience in retail, hospitality, customer service, or other people-focused environments.
• Confident learning new systems, products and digital tools.
• Thrive in a busy, team-focused environment.

Responsibilities

• Support customers with a wide range of banking needs.
• Help customers get the most out of digital and self-service options.
• Understand customer needs and point them to the right solution.

Skills

People skills

Customer service

Digital tools learning

Problem solving

Team player

Job description

Looking for a customer-focused role where you can build new skills and grow your career?

At ASB, our customers are at the heart of everything we do. Our Advice Centres are about more than everyday banking. They’re places where we help customers feel confident about their money, make banking easier, and connect them with solutions that genuinely meet their needs.

We’re looking for a Customer Specialist to join our friendly team at our LynnMall Advice Centre in New Lynn.

Te tūranga | The role

As a Customer Specialist, you’ll be one of the first people our customers turn to for help.

No two days will look quite the same. You’ll support customers with a wide range of banking needs, help them get the most out of our digital and self-service options, and take the time to understand what they need so you can point them towards the right solution.

You’ll be joining a supportive team where you can learn, build your confidence and develop valuable skills while making a real difference to our customers.

This is a full-time position working 40 hours per week on a flexible roster across Monday to Sunday.

Ō pūkenga | About you

You don’t need to know everything about banking from day one. What’s most important is your ability to connect with people, learn quickly and deliver a great customer experience.

You Could Be a Great Fit If You

• Enjoy talking to people and building genuine relationships
• Have experience delivering great service, whether that’s in retail, hospitality, customer service or another people-focused environment
• Are confident learning new systems, products and digital tools
• Enjoy asking questions and finding solutions that suit the customer
• Thrive in a busy, team-focused environment
• Are motivated to learn, develop and build your career

What’s in it for you?

A Customer Specialist role can be a great starting point for building a career with ASB. You’ll have opportunities to develop your banking knowledge, grow your skills and explore different career pathways across the organisation.

You’ll Also Have Access To

• A competitive market salary
• A broad range of staff banking benefits
• Life and income protection insurance
• Professional development and career opportunities
• A supportive and diverse team environment

At ASB, we’re united as one team, working together to accelerate progress for all New Zelanders.