Customer Specialist - Lynnmall Advice Centre

ASB Bank; Whau; On-site; NZD 52,000 - 68,000; Full time

Benefits offered by this job

Life and income protection insurance

Staff banking benefits

Professional development opportunities

Diverse team environment

Job summary

ASB Bank in New Lynn is hiring a Customer Specialist for LynnMall Advice Centre. You will be one of the first contacts for customers, helping with a wide range of banking needs and guiding them to the right solution. The role focuses on delivering a great customer experience and learning our digital tools.

This is a full-time role, 40 hours per week with a flexible roster across Monday to Sunday. We welcome applicants who connect with people and are motivated to grow their careers in banking.

Qualifications

• Ability to connect with people and deliver a great customer experience.
• Experience delivering service in retail, hospitality, or other people-focused roles.
• Confidence in learning new systems, products and digital tools.
• Enjoy asking questions and finding customer-centered solutions.
• Thrives in a busy, team-focused environment.
• Motivated to learn, develop and build a banking career.

Responsibilities

• Assist customers with a wide range of banking needs and guide them to the right solution.
• Help customers navigate digital and self-service options.
• Build relationships and provide friendly, helpful service in LynnMall Advice Centre.

Skills

People skills

Customer service

Communication

Learning new systems

Teamwork

Job description

Customer Specialist - Lynnmall Advice Centre

Looking for a customer-focused role where you can build new skills and grow your career?

At ASB, our customers are at the heart of everything we do. Our Advice Centres are about more than everyday banking. They’re places where we help customers feel confident about their money, make banking easier, and connect them with solutions that genuinely meet their needs.

We’re looking for a Customer Specialist to join our friendly team at our LynnMall Advice Centre in New Lynn.

As a Customer Specialist, you’ll be one of the first people our customers turn to for help.

No two days will look quite the same. You’ll support customers with a wide range of banking needs, help them get the most out of our digital and self-service options, and take the time to understand what they need so you can point them towards the right solution.

You’ll be joining a supportive team where you can learn, build your confidence and develop valuable skills while making a real difference to our customers.

This is a full-time position working 40 hours per week on a flexible roster across Monday to Sunday.

You don’t need to know everything about banking from day one. What’s most important is your ability to connect with people, learn quickly and deliver a great customer experience.

You could be a great fit if you:

• Enjoy talking to people and building genuine relationships
• Have experience delivering great service, whether that’s in retail, hospitality, customer service or another people-focused environment
• Are confident learning new systems, products and digital tools
• Enjoy asking questions and finding solutions that suit the customer
• Thrive in a busy, team-focused environment
• Are motivated to learn, develop and build your career

What’s in it for you?

A Customer Specialist role can be a great starting point for building a career with ASB. You’ll have opportunities to develop your banking knowledge, grow your skills and explore different career pathways across the organisation.

You’ll also have access to:

• A competitive market salary
• A broad range of staff banking benefits
• Life and income protection insurance
• Professional development and career opportunities
• A supportive and diverse team environment

At ASB, we’re united as one team, working together to accelerate progress for all New Zealanders.

To serve a diverse community, we need a diverse organisation. We encourage applicants from allbackgrounds who bring unique perspectives and thinking styles that add to the culture andperformance of our team.