Customer Specialist - Lambton Quay

ASB Bank; Wellington; On-site; NZD 45,000 - 60,000; Full time

Benefits offered by this job

Staff Banking Benefits

Health Insurance

Life Insurance

Income Protection Insurance

Career development

Job summary

ASB Bank in Wellington's Lambton Quay Advice Centre is seeking a Customer Specialist to greet customers, understand their needs and connect them with the right banking solutions.

In this full-time role (40 hours per week, Monday to Friday), you will help customers navigate digital options and self-service banking while ensuring smooth day-to-day operations in a busy centre and delivering a high-quality customer experience.

Qualifications

• Natural ability to build rapport with a wide range of people.
• Confident in asking questions and understanding customer needs.
• Willingness to learn and build banking knowledge.
• Comfort using technology and assisting others with digital solutions.
• Proactive, adaptable in a busy customer-facing environment.
• Genuine passion for helping customers.

Responsibilities

• Be one of the first people customers connect with.
• Help with a wide range of everyday banking needs.
• Understand what matters to each customer and connect them with solutions.
• Promote digital and self-service banking options.
• Support the day-to-day running of the Advice Centre.

Skills

Rapport building

Questioning

Digital literacy

Adaptable

Customer-centric

Job description

At ASB, our customers are at the heart of everything we do. Our Advice Centres are focused on creating positive, personalised banking experiences and helping our customers feel confident with their financial needs.

We have a great opportunity for a Customer Specialist to join our friendly team at our Lambton Quay Advice Centre in central Wellington.

As a Customer Specialist, you'll be one of the first people our customers connect with. You'll help with a wide range of everyday banking needs, take the time to understand what matters to each customer, and connect them with the right solutions and support.

You’ll also help customers get the most out of our digital and self-service banking options, while supporting the smooth day-to-day running of the Advice Centre.

This is a full-time position working 40 hours per week, Monday to Friday.

You don't necessarily need banking experience to be successful in this role. What we're looking for is someone who genuinely enjoys working with people and delivering a great customer experience.

You’ll bring:

• A natural ability to build rapport and connect with a wide range of people
• Confidence asking questions and understanding what customers need
• A willingness to learn and build your banking knowledge
• Comfort using technology and helping others with digital solutions
• A proactive, adaptable approach in a busy customer-facing environment
• A genuine passion for helping customers

If you have experience in customer service, retail, hospitality or another people-focused environment, we'd love to hear from you.

He aha tā mātou | What's in it for you?

Based in the heart of Wellington's CBD, our Lambton Quay Advice Centre gives you the opportunity to build your banking career while supporting a diverse range of customers in one of the city's busiest commercial areas.

At ASB, you'll be part of a supportive and inclusive environment where we're united as one team and working together to accelerate progress for all New Zealanders.

You'll also have access to:

• A competitive market salary
• A broad range of exclusive Staff Banking Benefits
• Health, Life and Income Protection Insurance
• Strong professional development and career opportunities
• A dynamic and diverse team environment

To serve a diverse community, we need a diverse organisation. We encourage applicants from allbackgrounds who bring unique perspectives and thinking styles that add to the culture andperformance of our team.