Customer Specialist - Banking & Digital Solutions

ASB Bank; Papakura; On-site; NZD 52,000 - 75,000; Full time

Benefits offered by this job

Staff Banking Benefits

Health Insurance

Life Insurance

Income Protection Insurance

Job summary

ASB Bank's Advice Centre in Takanini is hiring a Customer Specialist to handle a broad range of banking queries and educate customers on digital and self-service options. This full-time role supports Papakura occasionally and operates on a flexible roster across Monday to Saturday.

You will build relationships, learn quickly, and tailor personalised solutions for customers while helping maintain branch operations and delivering memorable service across multiple channels.

Qualifications

• Experience in customer service within a banking or service setting.
• Strong communication skills and ability to explain products clearly.
• Willingness to learn digital and self-service banking options.

Responsibilities

• Handle a broad range of banking queries from customers.
• Educate customers on digital and self-service channels.
• Support and maintain branch operations across channels.

Skills

Customer service

Communication

Problem solving

Job description

ASB Bank's Advice Centre in Takanini is hiring a Customer Specialist to handle a broad range of banking queries and educate customers on digital and self-service options. This full-time role supports Papakura occasionally and operates on a flexible roster across Monday to Saturday.

You will build relationships, learn quickly, and tailor personalised solutions for customers while helping maintain branch operations and delivering memorable service across multiple channels.