Customer Specialist - Dunedin Advice Centre

ASB Bank; Dunedin; On-site; NZD 42,000 - 70,000; Full time

Benefits offered by this job

Comprehensive training

Structured career development

Staff banking benefits

Job summary

ASB Bank in Dunedin is seeking a Customer Specialist to be the first point of contact for customers, handling a range of everyday banking needs with a focus on relationship building and service excellence.

The role welcomes recent graduates or those early in their careers, with an emphasis on strong communication, technology use and a collaborative team environment at a community-focused bank.

Qualifications

• No banking experience required; suitable for recent graduates.
• Enjoy talking to people and building relationships.
• Experience in customer-facing environments such as retail or hospitality.
• Confident using technology and learning new systems.
• Strong communication skills.
• Positive attitude, curiosity and willingness to learn.
• Thrives in a fast-paced team environment.

Responsibilities

• Build genuine relationships with customers.
• Support customers with their day-to-day banking needs.
• Educate customers on digital and self-service banking tools.
• Ask great questions to understand customer needs.
• Deliver personalised solutions and exceptional service.
• Work closely with a supportive team.

Skills

Communication skills

Relationship building

Tech literacy

Teamwork

Customer service mindset

Job description

Monday to Friday | Full Time Nau mai ki ASB

At ASB, we're all about helping our customers get one step ahead. Every day, we support New Zealanders to achieve their goals and make confident decisions about their financial future.

We're looking for a Customer Specialist to join our Dunedin branch. This is a fantastic opportunity for someone early in their career who enjoys working with people, solving problems, and wants to build a long-term career with one of New Zealand's leading banks.

With its strong sense of community, vibrant city centre and large student and graduate population, Dunedin is a great place to start or grow your career. You'll be joining a team that's connected to its local community and passionate about making a difference for our customers.

Te tūranga | The role

As a Customer Specialist, you'll be the first point of contact for our customers, helping with a wide range of everyday banking needs. No two days are the same.

You'll

• Build genuine relationships with customers


• Support customers with their day-to-day banking needs


• Educate customers on digital and self-service banking tools


• Ask great questions to understand customer needs


• Deliver personalised solutions and exceptional service


• Work closely with a supportive team that is passionate about helping people

Ō pūkenga | About you

You don't need banking experience to be successful in this role.

We'd Love To Hear From You If You

• Have recently completed university or are early in your career


• Enjoy talking to people and building relationships


• Have experience in customer-facing environments such as retail, hospitality, customer service, tourism, sports clubs, or community organisations


• Are confident using technology and learning new systems


• Have strong communication skills


• Bring a positive attitude, curiosity, and a willingness to learn


• Thrive in a fast-paced team environment

Why ASB?

This role offers a genuine career pathway into financial services. Many of our leaders and specialists started in frontline customer roles.

You’ll Receive

• Comprehensive training and ongoing coaching


• Structured career development opportunities
  
• Exclusive banking and staff benefits


• Supportive and inclusive team culture


• Monday to Friday hours with no late nights or weekend work

Our Values

At ASB, our values of Care, Courage and Curiosity guide everything we do. We're committed to creating an inclusive workplace where everyone can thrive and bring their whole selves to work.

Ready to take the first step in your banking career? We'd love to hear from you.