Customer Experience Advisor - Flexible Schedule

ASB Bank; Auckland; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Staff banking benefits

Life and income protection insurance

Professional development

Supportive team environment

Job summary

ASB Bank is hiring a Customer Specialist at the LynnMall Advice Centre in New Lynn. The role focuses on friendly, responsive service, helping customers with banking needs and guiding them to digital self-service options.

You’ll learn quickly, build confidence, and contribute to a supportive team that makes a real difference in customers’ financial lives. This full-time position offers a flexible 40-hour roster across Monday to Sunday, with opportunities to develop banking knowledge and pursue

Qualifications

• Ability to connect with people, learn quickly and deliver a great customer experience.
• Experience in retail, hospitality, customer service, or other people-focused environments.
• Confident learning new systems, products and digital tools.
• Thrive in a busy, team-focused environment.

Responsibilities

• Support customers with a wide range of banking needs.
• Help customers get the most out of digital and self-service options.
• Understand customer needs and point them to the right solution.

Skills

People skills

Customer service

Digital tools learning

Problem solving

Team player

Job description

ASB Bank is hiring a Customer Specialist at the LynnMall Advice Centre in New Lynn. The role focuses on friendly, responsive service, helping customers with banking needs and guiding them to digital self-service options.

You’ll learn quickly, build confidence, and contribute to a supportive team that makes a real difference in customers’ financial lives. This full-time position offers a flexible 40-hour roster across Monday to Sunday, with opportunities to develop banking knowledge and pursue