Banking Customer Advisor & Digital Tools Guide

ASB Bank; Whau; On-site; NZD 52,000 - 68,000; Full time

Benefits offered by this job

Life and income protection insurance

Staff banking benefits

Professional development opportunities

Diverse team environment

Job summary

ASB Bank in New Lynn is hiring a Customer Specialist for LynnMall Advice Centre. You will be one of the first contacts for customers, helping with a wide range of banking needs and guiding them to the right solution. The role focuses on delivering a great customer experience and learning our digital tools.

This is a full-time role, 40 hours per week with a flexible roster across Monday to Sunday. We welcome applicants who connect with people and are motivated to grow their careers in banking.

Qualifications

• Ability to connect with people and deliver a great customer experience.
• Experience delivering service in retail, hospitality, or other people-focused roles.
• Confidence in learning new systems, products and digital tools.
• Enjoy asking questions and finding customer-centered solutions.
• Thrives in a busy, team-focused environment.
• Motivated to learn, develop and build a banking career.

Responsibilities

• Assist customers with a wide range of banking needs and guide them to the right solution.
• Help customers navigate digital and self-service options.
• Build relationships and provide friendly, helpful service in LynnMall Advice Centre.

Skills

People skills

Customer service

Communication

Learning new systems

Teamwork

Job description

ASB Bank in New Lynn is hiring a Customer Specialist for LynnMall Advice Centre. You will be one of the first contacts for customers, helping with a wide range of banking needs and guiding them to the right solution. The role focuses on delivering a great customer experience and learning our digital tools.

This is a full-time role, 40 hours per week with a flexible roster across Monday to Sunday. We welcome applicants who connect with people and are motivated to grow their careers in banking.