Customer Specialist - Personal Banking & Digital Solutions

ASB Bank; Auckland; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Staff banking benefits

Health/Life/Income protection

Professional development

Diverse team

Job summary

ASB Bank's Advice Centre in Auckland is seeking a Customer Specialist to join the friendly team in Takanini. You will be busy serving customers across multiple channels while also maintaining branch operations.

This is a full-time role (40 hours per week) with a flexible roster, primarily based in Takanini and occasionally supporting Papakura. You will build relationships, educate customers on digital/self-service options and tailor personalised solutions to each customer.

Qualifications

• Build relationships, learn fast and respond quickly.
• Educate customers on our digital and self-service channels.
• Tailor personalised solutions for customers by asking the right questions.

Responsibilities

• Serve customers across multiple channels while also maintaining branch operations.
• Handle in-branch customer inquiries and transactions.
• Work a full-time 40-hour week on a flexible roster, primarily in Takanini with occasional support in Papakura.

Job description

ASB Bank's Advice Centre in Auckland is seeking a Customer Specialist to join the friendly team in Takanini. You will be busy serving customers across multiple channels while also maintaining branch operations.

This is a full-time role (40 hours per week) with a flexible roster, primarily based in Takanini and occasionally supporting Papakura. You will build relationships, educate customers on digital/self-service options and tailor personalised solutions to each customer.