Customer Services Administrator

I-Med; Waikato; On-site; NZD 48,000 - 60,000; Full time

Benefits offered by this job

Wellbeing benefits

Fitness passport

Learning & development

One-on-one training

Career opportunities

Friendly team

Competitive salary

Job summary

I Med in Hamilton is seeking enthusiastic Customer Service Administrators to join our team. This full-time, permanent role involves a Monday–Friday week with shifts between 7:00am and 5:00pm, acting as the first point of contact for patients and helping them navigate appointments with professionalism and care.

You will answer calls for bookings across the Hamilton region, provide empathetic support, work with other contact centre agents to meet targets, and help build strong relationships with

Qualifications

• Excellent communication skills, both verbal and written.
• Organised with strong appointment management.
• Comfortable using multiple systems and technology.

Responsibilities

• Answering phone calls for bookings across Hamilton region promptly and handling inquiries professionally.
• Provide empathetic support and guidance during phone interactions.
• Collaborate with other contact centre agents to meet service level targets.
• Building relationships with the technical and clerical teams, patients, and referrers.

Skills

Communication skills

Organisation

Tech savvy

Empathy

Tools

CRM systems

Job description

Our clinic in Hamilton is looking for enthusiastic Customer Service Administrators to join our team. This is a full-time, permanent opportunity, offering a structured Monday–Friday work week, with shifts scheduled between 7:00am and 5:00pm.

As a Contact Centre Agent, you’ll play an important role in creating a positive patient experience. You’ll be the first point of contact for many of our patients, helping them navigate their appointments with professionalism, empathy and care.

Role Overview:

As a Customer Service Administrator, you will be the first point of contact for our patients.

Your responsibilities will include:

• Answering phone calls for bookings across Hamilton region promptly and handling inquiries professionally.
• Provide empathetic support and guidance during phone interactions.
• Collaborate with other contact centre agents to meet service level targets.
• Building relationships with the technical and clerical teams, patients, and referrers.

What we’re looking for:

• Strong communication skills, both verbal and written.
• A knack for organisation and managing appointments with ease.
• Comfort with using multiple systems and technology.
• Ability to relate to and communicate with a wide range of patients, drawing on your life experience to provide empathetic and understanding support.

Experience in a contact centre environment is preferred but not essential as full training will be provided to help you succeed, including support in understanding radiology processes.

What we can offer you:

• Wellbeing benefits
• Fitness passport, including full gym access and a range of classes
• Supportive management that values your well-being
• Learning and development
• One-on-one training to set you up for success
• Career opportunities across our diverse Network
• Workplace Experience
• Friendly and inclusive team
• Compensation
• Industry-competitive salary and benefits package
• Annual Remuneration Review

If you are looking for the next step in your career and are passionate about the delivery of excellence in medical imaging services to patients, referrers, and the community, we encourage you to apply today.