Customer Services Administrator - Contact Centre (Ft)

I-Med; Waikato; On-site; NZD 42,000 - 52,000; Full time

Benefits offered by this job

Fitness passport

Supportive management

One-on-one training

Career opportunities

Job summary

I Med in Hamilton is seeking a Customer Service Administrator on a 6-month fixed-term contract. The role is full-time, Monday to Friday, with shifts between 7:00am and 5:00pm. You’ll be the first point of contact for patients, guiding them through appointments with empathy and professionalism.

Training will be provided; experience in a contact centre is preferred. You’ll work with clinical and clerical teams to ensure smooth patient experiences and maintain high service levels.

Qualifications

• Strong communication skills, both verbal and written.
• Excellent organisational skills with appointment management.
• Comfort with using multiple systems and technology.
• Ability to empathise with patients and provide supportive guidance.
• Experience in a contact centre preferred but training provided.

Responsibilities

• Answering phone calls for bookings across Hamilton region.
• Provide empathetic support and guidance during phone interactions.
• Collaborate with other contact centre agents to meet service level targets.
• Build relationships with the technical and clerical teams, patients, and referrers.

Skills

Communication skills

Organisational skills

Tech savvy

Empathy

Tools

CRM systems

Multiple systems

Job description

Our clinic in Hamilton is looking for an enthusiastic Customer Service Administrator to join our team on a 6-month, fixed term contract. This is a full-time role, working Monday to Friday with shifts scheduled between 7:00am and 5:00pm.

As a Contact Centre Agent, you’ll play an important role in creating a positive patient experience. You’ll be the first point of contact for many of our patients, helping them navigate their appointments with professionalism, empathy and care.

Role Overview:

• Answering phone calls for bookings across Hamilton region promptly and handling inquiries professionally.
• Provide empathetic support and guidance during phone interactions.
• Collaborate with other contact centre agents to meet service level targets.
• Building relationships with the technical and clerical teams, patients, and referrers.

What we’re looking for:

• Strong communication skills, both verbal and written.
• A knack for organisation and managing appointments with ease.
• Comfort with using multiple systems and technology.
• Ability to relate to and communicate with a wide range of patients, drawing on your life experience to provide empathetic and understanding support.

Experience in a contact centre environment is preferred but not essential as full training will be provided to help you succeed, including support in understanding radiology processes.

What we can offer you:

Wellbeing benefits

• Fitness passport, including full gym access and a range of classes
• Supportive management that values your well-being

Learning and development

• One-on-one training to set you up for success
• Career opportunities across our diverse Network

Workplace Experience

• Friendly and inclusive team

Compensation

• Industry-competitive salary and benefits package
• Annual Remuneration Review