Customer Service Specialist - Front Counter & Phone

New Zealand Post; Queenstown; On-site; NZD 80,590,000 - 81,967,000; Full time

Job summary

New Zealand Post in Queenstown is seeking a Customer Service Officer to deliver an exceptional level of service at the Box Lobby front counters and by phone. You will assist with bill payments, NZTA transactions, and parcel sending, while handling mail processing and freight scanning.

The role requires problem-solving, data entry and confident interaction with customers from diverse backgrounds. This is a fixed-term position until January 2027 with the listed roster.

Qualifications

• Problem solving skills – think on the fly and find best outcomes.
• Administration and data entry skills.
• Confidence to interact with people face to face, on phone and via email.

Responsibilities

• Deliver exceptional service to manage inquiries, requests or concerns at Queenstown Box Lobby front counters and by phone.
• Process mail, scan freight and small parcels; assist with sending parcels.
• Provide information and access to NZ Post products and services.

Skills

Problem solving

Administration

People interaction

Job description

New Zealand Post in Queenstown is seeking a Customer Service Officer to deliver an exceptional level of service at the Box Lobby front counters and by phone. You will assist with bill payments, NZTA transactions, and parcel sending, while handling mail processing and freight scanning.

The role requires problem-solving, data entry and confident interaction with customers from diverse backgrounds. This is a fixed-term position until January 2027 with the listed roster.