Customer Experience Associate – Paraparaumu

NZ Post; Wellington; On-site; NZD 32,000 - 46,000; Full time

Benefits offered by this job

Learning and development opportunities

Values-driven organisation

Safe and secure work environment

Stable government owned agency

Job summary

NZ Post is seeking a Customer Service Officer at Coastlands Retail Park, Paraparaumu. You will manage inquiries at front counters and by phone, promote services like bill payments and parcel sending, and assist with mail processing and freight scanning. The role involves occasional heavy lifting and a fixed-term contract through April 2027.

Join a values-based, supportive team that focuses on development, inclusion, and delivering the best for New Zealand's communities.

Qualifications

• Problem solving skills – can think on the fly to find best outcomes.
• Administration, retail and data entry skills.
• Confidence to interact with people from all backgrounds face to face, by phone and email.

Responsibilities

• Deliver excellent customer service at front counters and by phone.
• Handle inquiries, requests or concerns from customers.
• Process mail, scan freight and support parcel sending at Coastlands Retail Park.

Skills

Problem solving

Administration

Retail experience

Data entry

Job description

NZ Post is seeking a Customer Service Officer at Coastlands Retail Park, Paraparaumu. You will manage inquiries at front counters and by phone, promote services like bill payments and parcel sending, and assist with mail processing and freight scanning. The role involves occasional heavy lifting and a fixed-term contract through April 2027.

Join a values-based, supportive team that focuses on development, inclusion, and delivering the best for New Zealand's communities.