Customer Service Officer - fixed term, Paraparaumu

NZ Post; Wellington; On-site; NZD 32,000 - 46,000; Full time

Benefits offered by this job

Learning and development opportunities

Values-driven organisation

Safe and secure work environment

Stable government owned agency

Job summary

NZ Post is seeking a Customer Service Officer at Coastlands Retail Park, Paraparaumu. You will manage inquiries at front counters and by phone, promote services like bill payments and parcel sending, and assist with mail processing and freight scanning. The role involves occasional heavy lifting and a fixed-term contract through April 2027.

Join a values-based, supportive team that focuses on development, inclusion, and delivering the best for New Zealand's communities.

Qualifications

• Problem solving skills – can think on the fly to find best outcomes.
• Administration, retail and data entry skills.
• Confidence to interact with people from all backgrounds face to face, by phone and email.

Responsibilities

• Deliver excellent customer service at front counters and by phone.
• Handle inquiries, requests or concerns from customers.
• Process mail, scan freight and support parcel sending at Coastlands Retail Park.

Skills

Problem solving

Administration

Retail experience

Data entry

Job description

Customer Service Officer

• $28.20 per hour
• 5 shifts available
• Coastlands Retail Park, Paraparaumu

Imagine a job where you can help Kiwi businesses grow, connect whānau across the world, uplift communities, and spread joy, all in a day's work. Well, are you up for it? If that sounds like a story you'd like to be a part of, join our vibrant NZ Post team.

Kōrero Mō Te Tūranga – About The Role

Our Customer Service Officers deliver an exceptional level of service to manage inquiries, requests or concerns from customers at our front counters and by phone from our new and temporary Coastlands Retail Park, Paraparaumu location. You'll champion our products and services, such as bill payment, NZTA transactions and assist with sending parcels across New Zeland and the world. As an NZ Post expert, you'll provide suggestions and access information for our customers. You'll process mail, scan freight and small packages from our couriers, so some heavy lifting will be required. Each day is busy and varied and will see you developing your problem‑solving skills. These roles are for a fixed term until April 2027.

We're a lively bunch, with a diverse set of skills, but we all share one common goal - to contribute to contribute to the growth and prosperity of our beautiful Aotearoa.

Shifts Available

• Shift 1: Monday to Friday 7.30am - 4pm
• Shift 2: Monday to Friday 9.15am - 5.45pm
• Shift 3: Tuesday to Friday midday - 5.45pm and Saturday 7.30am - 12.15pm
• Shift 4: Tuesday to Friday midday - 4pm and Saturday 9.45am - 11.30am
• Shift 5: Monday midday - 5.45pm and Saturday 7.30am - 12.15pm

https://youtu.be/vg91ZLxIS0E Ready to be a part of that story? Let's go!

He Aha Te Pai - What you'll love about us!

• Learning and development opportunities to help support your career goals
• A value's driven organisation that supports and respects its employees
• A safe and secure work environment
• A stable government owned agency who isn't going anywhere!

Mōu - About You

• Problem solving skills – can you think on the fly and find the best outcomes?
• Administration, retail and data entry skills
• Confidence to interact with people from all backgrounds face to face, phone and email

NZ Post proudly stands as a Gold Supporter of Pride Pledge – because building an inclusive workplace where everyone can bring their authentic self to work is core to who we are.

All applicants will be required to provide proof of their eligibility to work in New Zealand. Any appointment will be subject to a satisfactory drug test and security check.

NZ Post is a values-based organisation and the behaviours and attitudes that will underpin our culture and future success are: Bring the real you- Stronger together- Deliver the best.