Customer Service Officer - part time, fixed term

New Zealand Post; Otago; On-site; NZD 39,000 - 40,000; Part time

Job summary

New Zealand Post in Queenstown is seeking a Customer Service Officer for a part-time, fixed-term role until January 2027. You will manage customer inquiries at the Queenstown Box Lobby and by phone, promote products and services, and assist with parcel shipments across New Zealand and the world.

Expect a busy, varied day with some heavy lifting, data entry and mail processing. The roster includes Monday to Friday plus every second Saturday, with learning and development opportunities as part of

Qualifications

• Problem solving skills – ability to think on the fly and find best outcomes.
• Administration and data entry skills.
• Confidence to interact with people face to face, on the phone and by email.

Responsibilities

• Deliver exceptional customer service at Queenstown Box Lobby and by phone.
• Promote NZ Post products and services, including bill payments and parcel shipments.
• Process mail, scan freight and small packages, with some heavy lifting.
• Provide information and access to services for customers.

Skills

Problem solving

Admin & data entry

People interaction

Job description

# Customer Service Officer - part time, fixed term | Queenstown02-Oct-2026226698505Queenstown| | || --- | --- || Category: | Customer Service & Administration || Application Close Date: | 10-Oct-2026 || Position Type: | Fixed Term || Attachments: | Customer Service Officer JD 2026.pdf (PDF, 281KB) |**Customer Service Officer*** $28.20 per hour* Monday to Friday and every 2nd Saturday* Central Queenstown locationImagine a job where you can help Kiwi businesses grow, connect whānau across the world, uplift communities, and spread joy, all in a day's work. Well, are you up for it? If that sounds like a story you'd like to be a part of, join our vibrant NZ Post team.**Kōrero mō te tūranga – About the role**Our Customer Service Officers deliver an exceptional level of service to manage inquiries, requests or concerns from customers at our **Queenstown Box Lobby** front counters and by phone. You'll champion our products and services, such as bill payment, NZTA transactions and assist with sending parcels across New Zeland and the world.As a trusted NZ Post expert, you'll provide suggestions and access information for our customers. You'll process mail, scan freight and small packages from our couriers, so some heavy lifting will be required. Each day is busy and varied and will see you developing your problem-solving skills. This is for a fixed term until January 2027. This is our busiest time of year and its unlikely that leave requests will be granted.We're a lively bunch, with a diverse set of skills, but we all share one common goal - to contribute to contribute to the growth and prosperity of our beautiful Aotearoa.https://youtu.be/vg91ZLxIS0E Ready to be a part of that story? Let's go!**He Aha Te Pai - What you'll love about us!*** Learning and development opportunities to help support your career goals* A value's driven organisation that supports and respects its employees* A safe and secure work environment* A stable government owned agency who isn't going anywhere!**Mōu - About you*** Be available to work **the following roster:*** **Monday 8.15am - 10.30am*** **Tuesday 10am - 2pm*** **Wednesday 10am - 2pm*** **Thursday 7.30am - 10.30am*** **Friday 7.30am - 10am*** **Every 2nd Saturday 7.30am - 12.15pm*** Problem solving skills – can you think on the fly and find the best outcomes?* Administration and data entry skills* Confidence to interact with people from all backgrounds face to face, phone and emailNZ Post proudly stands as a Gold Supporter of Pride Pledge – because building an inclusive workplace where everyone can bring their authentic self to work is core to who we are.*All applicants will be required to provide proof of their eligibility to work in New Zealand. Any appointment will be subject to a satisfactory drug test and security check.*NZ Post is a values-based organisation and the behaviours and attitudes that will underpin our culture and future success are: Bring the real you- Stronger together- Deliver the best.