Customer Service Officer - part time, fixed term

New Zealand Post; Queenstown; On-site; NZD 80,590,000 - 81,967,000; Full time

Job summary

New Zealand Post in Queenstown is seeking a Customer Service Officer to deliver an exceptional level of service at the Box Lobby front counters and by phone. You will assist with bill payments, NZTA transactions, and parcel sending, while handling mail processing and freight scanning.

The role requires problem-solving, data entry and confident interaction with customers from diverse backgrounds. This is a fixed-term position until January 2027 with the listed roster.

Qualifications

• Problem solving skills – think on the fly and find best outcomes.
• Administration and data entry skills.
• Confidence to interact with people face to face, on phone and via email.

Responsibilities

• Deliver exceptional service to manage inquiries, requests or concerns at Queenstown Box Lobby front counters and by phone.
• Process mail, scan freight and small parcels; assist with sending parcels.
• Provide information and access to NZ Post products and services.

Skills

Problem solving

Administration

People interaction

Job description

Customer Service Officer$28.20 per hourMonday to Friday and every 2nd SaturdayCentral Queenstown locationImagine a job where you can help Kiwi businesses grow, connect whanau across the world, uplift communities, and spread joy, all in a day's work. Well, are you up for it? If that sounds like a story you'd like to be a part of, join our vibrant NZ Post team.Korero mo te turanga - About the roleOur Customer Service Officers deliver an exceptional level of service to manage inquiries, requests or concerns from customers at our Queenstown Box Lobby front counters and by phone. You'll champion our products and services, such as bill payment, NZTA transactions and assist with sending parcels across New Zeland and the world.As a trusted NZ Post expert, you'll provide suggestions and access information for our customers. You'll process mail, scan freight and small packages from our couriers, so some heavy lifting will be required. Each day is busy and varied and will see you developing your problem-solving skills. This is for a fixed term until January 2027. This is our busiest time of year and its unlikely that leave requests will be granted.We're a lively bunch, with a diverse set of skills, but we all share one common goal - to contribute to contribute to the growth and prosperity of our beautiful Aotearoa.https://youtu.be/vg91ZLxIS0E Ready to be a part of that story? Let's go!He Aha Te Pai - What you'll love about us!Learning and development opportunities to help support your career goalsA value's driven organisation that supports and respects its employeesA safe and secure work environmentA stable government owned agency who isn't going anywhere!Mou - About youBe available to work the following roster:Monday 8.15am - 10.30amTuesday 10am - 2pmWednesday 10am - 2pmThursday 7.30am - 10.30amFriday 7.30am - 10amEvery 2nd Saturday 7.30am - 12.15pmProblem solving skills - can you think on the fly and find the best outcomes?Administration and data entry skillsConfidence to interact with people from all backgrounds face to face, phone and emailNZ Post proudly stands as a Gold Supporter of Pride Pledge - because building an inclusive workplace where everyone can bring their authentic self to work is core to who we are.All applicants will be required to provide proof of their eligibility to work in New Zealand. Any appointment will be subject to a satisfactory drug test and security check.NZ Post is a values-based organisation and the behaviours and attitudes that will underpin our culture and future success are: Bring the real you- Stronger together- Deliver the best.