Customer Service Officer - part time, fixed term

Aotearoa New Zealand Association of Social Workers; Queenstown; On-site; NZD 26,000 - 38,000; Part time

Job summary

NZ Post is hiring a part-time Customer Service Officer in Queenstown. You will handle inquiries at the Queenstown Box Lobby and by phone, promote products and services, and assist with parcel and mail handling.

This fixed-term role runs until January 2027, with a busy seasonal period and shifts that require availability. You will interact with diverse customers, perform light to moderate lifting, and contribute to a friendly, reliable service ethos.

Qualifications

• Problem solving skills – think on the fly to find best outcomes.
• Confidence to interact with people face to face, on phone and email.
• Administration and data entry skills.

Responsibilities

• Assist customers face to face at Queenstown Box Lobby and by phone.
• Promote NZ Post products and services such as bill payment and parcel sending.
• Process mail and scan freight; some heavy lifting required.
• Support with NZTA transactions and parcel dispatches for customers.

Skills

Problem solving

Customer service

Administration

Data entry

Job description

Customer Service Officer - part time, fixed term

Imagine a job where you can help Kiwi businesses grow, connect whānau across the world, uplift communities, and spread joy, all in a day's work. Well, are you up for it? If that sounds like a story you'd like to be a part of, join our vibrant NZ Post team.

Our Customer Service Officers deliver an exceptional level of service to manage inquiries, requests or concerns from customers at our Queenstown Box Lobby front counters and by phone. You'll champion our products and services, such as bill payment, NZTA transactions and assist with sending parcels across New Zeland and the world.

As a trusted NZ Post expert, you'll provide suggestions and access information for our customers. You'll process mail, scan freight and small packages from our couriers, so some heavy lifting will be required. Each day is busy and varied and will see you developing your problem-solving skills. This is for a fixed term until January 2027. This is our busiest time of year and its unlikely that leave requests will be granted.

We're a lively bunch, with a diverse set of skills, but we all share one common goal - to contribute to contribute to the growth and prosperity of our beautiful Aotearoa.

He Aha Te Pai - What you'll love about us!

• Learning and development opportunities to help support your career goals
• A value's driven organisation that supports and respects its employees
• A safe and secure work environment
• A stable government owned agency who isn't going anywhere!
• Be available to work
• Monday 8.15am - 10.30am
• Tuesday 10am - 2pm
• Thursday 7.30am - 10.30am
• Friday 7.30am - 10am
• Every 2nd Saturday 7.30am - 12.15pm
• Problem solving skills - can you think on the fly and find the best outcomes?
• Administration and data entry skills
• Confidence to interact with people from all backgrounds face to face, phone and email

NZ Post proudly stands as a Gold Supporter of Pride Pledge - because building an inclusive workplace where everyone can bring their authentic self to work is core to who we are.

All applicants will be required to provide proof of their eligibility to work in New Zealand. Any appointment will be subject to a satisfactory drug test and security check.

NZ Post is a values-based organisation and the behaviours and attitudes that will underpin our culture and future success are: Bring the real you- Stronger together- Deliver the best.