Customer Service Pro (Fixed Term) – Auckland

New Zealand Post Group; Auckland; On-site; NZD 58,000 - 60,000; Full time

Job summary

New Zealand Post Group is seeking on-call Customer Service Representatives in Auckland (Wiri) for a fixed-term period from 13 November 2026 to 31 December 2027. You will manage customer inquiries at front counters and by phone, promote NZ Post services, and support parcel processing across New Zealand and beyond.

Responsibilities include mail handling, freight scanning, and occasional heavy lifting; you will engage with a variety of customers and teams to ensure timely, accurate service.

Responsibilities

• Deliver exceptional customer service at front counters and by phone.
• Process mail, scan freight and small packages; assist with sending parcels.
• Provide information on services like bill payment and NZTA transactions.
• Interact with customers with diverse backgrounds and maintain problem-solving approach.

Job description

New Zealand Post Group is seeking on-call Customer Service Representatives in Auckland (Wiri) for a fixed-term period from 13 November 2026 to 31 December 2027. You will manage customer inquiries at front counters and by phone, promote NZ Post services, and support parcel processing across New Zealand and beyond.

Responsibilities include mail handling, freight scanning, and occasional heavy lifting; you will engage with a variety of customers and teams to ensure timely, accurate service.