Customer Service Coordinator - Paraparaumu

New Zealand Post; Wellington; On-site; NZD 39,000 - 47,000; Full time

Benefits offered by this job

Learning and development opportunities

Values-based organisation

Safe and secure work environment

Job summary

New Zealand Post is seeking a Customer Service Coordinator at Coastlands Retail Park, Paraparaumu. This full-time, fixed-term role (until April 2027) supports the Retail Hub Manager by coordinating on-site resources and serving as the link between frontline staff and management to distribute workloads for mail and parcels.

You will work 7.30am–4pm, Monday to Friday, and contribute to a safe, inclusive, and efficient customer service environment.

Qualifications

• Problem solving skills – can you think on the fly and find the best outcomes.
• Confidence to interact with people from all backgrounds face to face, phone and email.

Responsibilities

• Support Retail Hub Manager by coordinating on-site resources.
• Act as day-to-day link between frontline staff and manager to allocate workloads and mail delivery sequencing.
• Ensure resourcing aligns with daily targets and cost-efficiency.

Skills

Problem solving

People interaction (face-to-face,Phone

Availability

Job description

Customer Service Coordinator $29.93 per hour Full time, fixed term for 6 months Coastlands Retail Park, Paraparaumu location

Imagine a job where you can help Kiwi businesses grow, connect whānau across the world, uplift communities, and spread joy, all in a day's work. Well, are you up for it? If that sounds like a story you'd like to be a part of, join our vibrant NZ Post team.

Kōrero mō te tūranga - About the role

This key role sees you supporting the Retail Hub Manager at our new and temporary Coastlands Retail Park, Paraparaumu location. You'll help create a culture that people want to be a part of. Whilst having no direct reports, you'll play a key role assisting the Manager to coordinate the resources on site. You are the day-to-day linkage between frontline employees and the Manager, ensuring that the resourcing for the day is where it needs to be, in terms of the distribution of workloads. Resourcing decisions are made to align box lobby product volumes to achieve performance targets in a cost-effective way. You decide where to send mail officers, and in what order when tackling the delivery of mail and parcels to PO Box Lobbies. This is a fixed term role until April 2027.

What you'll love about us!

• Learning and development opportunities to help support your career goals
• A value's driven organisation that supports and respects its employees
• A safe and secure work environment
• A stable government owned agency who isn't going anywhere!

About you

Be available to work Monday to Friday 7.30am - 4pm

Problem solving skills – can you think on the fly and find the best outcomes?

Confidence to interact with people from all backgrounds face to face, phone and email

NZ Post proudly stands as a Gold Supporter of Pride Pledge – because building an inclusive workplace where everyone can bring their authentic self to work is core to who we are.

All applicants will be required to provide proof of their eligibility to work in New Zealand. Any appointment will be subject to a satisfactory drug test and security check.

Values

NZ Post is a values-based organisation and the behaviours and attitudes that will underpin our culture and future success are: Bring the real you – Stronger together – Deliver the best.