Customer Service Advisor

North Western Toyota; Lower Hutt; On-site; NZD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Bonuses & incentives

Training provided

Career growth opportunities

Job summary

North Western Toyota in Lower Hutt is seeking a motivated Service Advisor to join our busy dealership team, acting as the face of the service department and delivering a premium customer experience.

You will greet customers, listen to their needs, document repair orders, liaise with technicians, provide cost and time estimates, and manage bookings while maintaining clear, friendly communication throughout every visit.

Qualifications

• Previous experience in a customer service role or as a service advisor is preferred.
• Strong communication and interpersonal skills to engage with customers.
• Ability to work in a fast-paced dealership environment with attention to detail.

Responsibilities

• Welcome and greet customers at the service desk and initiate the service process.
• Listen to customer needs, document repair orders, and communicate with workshop technicians.
• Provide cost/time estimates and manage service bookings, ensuring clear updates throughout.
• Follow up with customers to ensure satisfaction and explain work performed on return.

Skills

Communication

Interpersonal skills

Customer-centric mindset

Thrives in fast-paced environment

Organisational skills

Driver's license

Job description

• Full Time
• Application Closes 30 Sep 2026
• Wellington - Lower Hutt
• Customer Service Representative

Are you a customer service superstar?

We are seeking a motivated, high-performing Service Advisor to join our busy dealership team. As the face of our service department, you will bridge the gap between our clients and our expert technicians, delivering a premium service experience.

We're looking for an individual with confidence in customer interaction, and a passion for customer service and hospitality. Customers and customer interactions are the most important part of our business, and you would be at the forefront of our Customer Experience every day!

The Position

• Based in our Lower Hutt Branch
• Customer Greeting: Welcoming customers and initiating the service process, ensuring they feel valued.
• Consultation: Listening to customer needs, conducting vehicle walk-arounds, and accurately documenting customer repair orders.
• Liaison: Communicating effectively between clients and workshop technicians regarding vehicle repair status to ensure our customers are fully informed throughout the duration of their visit.
• Customer Experience: Ensuring all vehicles are returned to customers in top condition, explaining work performed with a customer centric outlook.
• Sales & Scheduling: Recommending necessary servicing requirements, providing accurate cost/time estimates, and managing service bookings.
• Responding to all customer questions and enquires in a timely manner and ensure the customer is well informed throughout the entire process.
• Providing a great customer experience and being a role model for exceptional customer service at all times.
• Confidence in dealing with challenging customer concerns resulting in excellent outcomes for both the customer and the business

What We Are Looking For

• Previous experience as a Service Advisor or in a similar customer service role preferred
• Experience in a hospitality, retail or other customer-focused role is preferred
• Strong communication and interpersonal skills combined with a customer centric mindset
• Ability to thrive in a fast-paced, high-pressure environment
• Excellent organisational skills and attention to detail
• Clean and current restricted or full driver’s license

What We Offer

• Competitive salary + bonuses & incentives
• Supportive environment: a friendly, professional, and team-focused culture
• Internal & external training provided
• Growth: Excellent long-term development and career prospects within our company

We look forward to hearing from you!

Applications close 30 September 2026. Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.

• Full Time
• Application Closes 30 Sep 2026
• Wellington - Lower Hutt
• OnSite