Service Advisor

Automotive Employment NZ Ltd.; Hamilton; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Generous base salary plus commission

Career progression opportunities

Job summary

A leading automotive recruitment agency is seeking a dynamic Service Advisor for a fast-paced role in Hamilton, New Zealand. The successful candidate will manage service bookings, ensure exceptional customer care, and liaise with the workshop team. Applicants with prior experience in a franchise dealership are preferred, although allied roles like Warranty Administrator will be considered. This role offers a competitive salary, career progression, and the chance to work within a supportive team environment.

Qualifications

• Previous experience as a Service Advisor within a franchise dealership is preferred.
• Allied experience will also be considered, such as Warranty Administrator or Fleet Maintenance Controller.
• Excellent customer service and communication skills required.
• Excellent customer service and communication skills are essential.
• Professional presentation and strong organisational ability are important.
• Good computer literacy and familiarity with dealership DMS/CRM systems is highly regarded.

Responsibilities

• Manage service bookings and customer enquiries.
• Act as the key liaison between customers and the workshop team.
• Ensure a high standard of customer care throughout the service process.

Skills

Customer service excellence

Communication skills

Organisational ability

Computer literacy

Computer literacy

Education

Automotive trade qualification (not required)

Tools

Dealership DMS / CRM systems

Job description

Job reference - 1395897

Rewards

This is a top-remunerating Service Advisor role offering:

• Generous base salary plus commission
• Clear and genuine career progression opportunities within a large dealership group

About the employer

This is a franchise dealership group recognised as an employer of choice. The service operation is substantial, well-resourced, and supported by a professional, customer-focused team of Service Advisors who pride themselves on delivering an exceptional customer experience.

The role

Based in a premier service department, this is a busy and varied role suited to someone who thrives in a fast‑paced environment. Reporting to the Service Manager, your responsibilities will include:

• Managing service bookings and customer enquiries
• Acting as the key liaison between customers and the workshop team
• Ensuring a high standard of customer care throughout the service process

This role offers variety, responsibility, and the opportunity to work with quality products and systems.

Skills and experience required

• Previous experience as a Service Advisor within a franchise dealership is preferred
• Allied experience will also be considered e.g. Warranty Administrator, Fleet Maintenance Controller, or similar
• An automotive trade qualification is not required but would be an advantage
• Excellent customer service and communication skills
• Professional presentation and strong organisational ability
• Good computer literacy. Prior experience with dealership DMS / CRM systems is highly regarded

How to apply

Applications from those wanting to relocate from elsewhere within NZ are welcome. Unfortunately, due to INZ requirements, offshore migrants will not be considered for this role. You must have the right to live and work in NZ i.e. hold an Open Work Visa, or NZ residency/citizenship.

To apply, click the APPLY NOW section and submit your application online. For more information contact the team at Automotive Employment NZ Ltd for a confidential discussion. Phone during NZ business hours: [phone].

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