Service Advisor Queenstown

Enterprise Recruitment; Queenstown; On-site; NZD 55,000 - 70,000; Full time

Benefits offered by this job

Remuneration package

Growth opportunities

Full training

Career progression

Modern workplace

Queenstown lifestyle

Job summary

Enterprise Recruitment in Queenstown is seeking a friendly Service Advisor to join a busy service team. You'll be the first point of contact for customers, managing bookings, coordinating with technicians and keeping clients informed from booking to vehicle collection.

We value strong communication, organisation, and a proactive, customer-first approach. This full-time role offers training, development, and a real opportunity to progress within a well-established automotive group in the

Qualifications

• Excellent customer service and communication skills.
• Organised with strong time management.
• Able to juggle multiple priorities in a busy setting.
• Willingness to learn and adapt to the role.

Responsibilities

• Manage customer bookings and service enquiries.
• Welcome customers with a professional first impression.
• Keep customers informed throughout the service process.
• Coordinate workflow between customers and workshop team.
• Prepare service documentation, invoicing and administration.
• Handle customer enquiries in a professional, solutions-focused manner.
• Build strong relationships to encourage repeat business.
• Ensure every customer receives an exceptional experience.

Skills

Customer service

Communication

Organisation

Time management

Multitasking

Teamwork

Computer literacy

Job description

Service Advisor - Queenstown

Do you enjoy dealing with people and take pride in providing exceptional service? We're looking for a personable and organised Service Advisor to join a busy and professional service team in Queenstown. This role is ideal for someone who thrives on helping customers, coordinating moving parts, and being the friendly face that keeps everything running smoothly.

As the first point of contact for customers, you'll play a key role in delivering a positive experience from booking through to vehicle collection. If you're a strong communicator who can build relationships, stay organised, and provide outstanding service, we'd love to hear from you.

What's in it for you?

• Attractive remuneration package with opportunities for growth and development
• Supportive and experienced team who genuinely enjoy what they do
• Full training and ongoing support to help you succeed in the role
• Career progression opportunities within a well-established automotive group
• Modern workplace with a strong customer-first culture
• Queenstown lifestyle with a stable, full-time position

About the Role:

Working closely with customers, technicians and the wider service team, you'll be responsible for:

• Managing customer bookings and service enquiries
• Welcoming customers and providing a professional first impression
• Keeping customers informed throughout the service process
• Coordinating workflow between customers and the workshop team
• Preparing service documentation, invoicing and administration
• Handling customer enquiries in a professional and solutions focused manner
• Building strong customer relationships and encouraging repeat business
• Ensuring every customer receives an exceptional experience

About You:

We're far more interested in finding the right person than someone with years of automotive experience – although don’t let that deter you if you do!

You'll bring:

• Outstanding customer service skills
• Strong communication and relationship-building ability
• Excellent organisation and time management skills
• Confidence juggling multiple priorities in a busy environment
• A positive, professional and team-focused attitude
• Good computer and accurate administrative skills
• A willingness to learn and develop your knowledge

Previous experience in customer service, hospitality, retail leadership, administration, reception, account management, service advisory, or a similar customer-facing role would be highly regarded.

Why This Role?

This is a business that values its people and understands that great customer service starts with a supported team. You'll be provided with the training, tools and guidance needed to be successful while working alongside experienced professionals who are committed to helping you grow.

Applicants must currently be living in New Zealand and hold valid and ongoing New Zealand work rights. Unfortunately, we are unable to consider any work restrictions, offshore applications or provide visa sponsorship for this role