Customer Service Advisor

Toyota; New Zealand; On-site; NZD 52,000 - 70,000; Full time

Benefits offered by this job

Bonuses & incentives

Training provided

Career growth opportunities

Job summary

Toyota New Zealand is seeking a motivated Service Advisor to join our busy Lower Hutt dealership. You will greet customers, document needs, and coordinate with technicians to start the service process.

You will explain work performed, estimate costs, manage bookings, and keep customers informed throughout their visit. A customer-centric approach and strong communication are essential for delivering a premium service experience.

Qualifications

• Previous experience as a Service Advisor or in a similar customer service role.
• Experience in a hospitality, retail or other customer-focused role is preferred.
• Strong communication and interpersonal skills combined with a customer centric mindset.
• Ability to thrive in a fast-paced, high-pressure environment.
• Excellent organisational skills and attention to detail.
• Clean and current driver’s license

Responsibilities

• Greet customers and initiate the service process.
• Listen to customer needs and document repair orders.
• Liaise between clients and workshop technicians regarding repair status.
• Explain work performed and provide cost/time estimates to customers.
• Manage service bookings and follow up with customers during the visit.
• Provide a high level of customer service and resolve concerns where possible

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Fast-paced environment

Job description

We are seeking a motivated, high-performing Service Advisor to join our busy dealership team. As the face of our service department, you will bridge the gap between our clients and our expert technicians, delivering a premium service experience.

We're looking for an individual with confidence in customer interaction, and a passion for customer service and hospitality. Customers and customer interactions are the most important part of our business, and you would be at the forefront of our Customer Experience every day!

The Position:

• Based in our Lower Hutt Branch
• Customer Greeting: Welcoming customers and initiating the service process, ensuring they feel valued.
• Consultation: Listening to customer needs, conducting vehicle walk-arounds, and accurately documenting customer repair orders.
• Liaison: Communicating effectively between clients and workshop technicians regarding vehicle repair status to ensure our customers are fully informed throughout the duration of their visit.
• Customer Experience: Ensuring all vehicles are returned to customers in top condition, explaining work performed with a customer centric outlook.
• Sales & Scheduling: Recommending necessary servicing requirements, providing accurate cost/time estimates, and managing service bookings.
• Responding to all customer questions and enquires in a timely manner and ensure the customer is well informed throughout the entire process.
• Providing a great customer experience and being a role model for exceptional customer service at all times.
• Confidence in dealing with challenging customer concerns resulting in excellent outcomes for both the customer and the business

What we are looking for:

• Previous experience as a Service Advisor or in a similar customer service role preferred
• Experience in a hospitality, retail or other customer-focused role is preferred
• Strong communication and interpersonal skills combined with a customer centric mindset
• Ability to thrive in a fast-paced, high-pressure environment
• Excellent organisational skills and attention to detail
• Clean and current restricted or full driver’s license

What we offer:

• Competitive salary + bonuses & incentives
• Supportive environment: a friendly, professional, and team-focused culture
• Internal & external training provided
• Growth: Excellent long-term development and career prospects within our company

We look forward to hearing from you!

Applications close 30 September 2026. Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.