Operations and Service Advisor

North Western Toyota; Palmerston North; On-site; NZD 50,000 - 70,000; Full time

Benefits offered by this job

Positive and supportive team culture

Modern, upgraded facilities

Backed by main store resources nearby

Work with skilled technicians

Great team and business values

Job summary

Manawatu Toyota’s Hospital Branch in Palmerston North is seeking an energetic Operations & Service Advisor to join the service team. You’ll be the friendly face and voice of the service department, delivering exceptional customer experiences while supporting day-to-day workshop operations.

Join a positive, supportive team with upgraded facilities and the backing of the main store nearby. You’ll handle bookings, customer interactions, and administrative tasks in a busy, customer-focused

Qualifications

• Outstanding customer service skills.
• Organised, proactive and detail-focused.
• Confident communication with customers and colleagues.
• Enjoys working in a fast-paced team environment.
• Pride in delivering exceptional experiences.
• Able to pick up new systems and processes quickly.

Responsibilities

• Book customer vehicles and manage service enquiries.
• Greet customers and coordinate their service experience.
• Prepare estimates, invoices and process payments.
• Keep customers updated on vehicle progress.
• Carry out workshop administration and service operations.
• Help ensure every customer leaves as a promoter of Manawatu.

Skills

Customer service

Administration

Communication

Job description

• Full Time
• Application Closes 13 Sep 2026
• Manawatu - Palmerston North
• First-Line Supervisors, Customer Service

We're looking for an energetic Operations & Service Advisor to join our Service Team at Manawatu Toyota's Hospital Branch.

With exciting improvements behind us and an ambitious future ahead, there's never been a better time to join Manawatu Toyota's growing service team.

You'll be the friendly face and voice of our service department, helping deliver the exceptional customer experiences Toyota is known for while supporting the day-to-day operation of a busy workshop.

What's in it for you?

• Positive and supportive team culture
• Backed by the resources and expertise of our main Manawatu Toyota store - just down the road!
• Work alongside our small team of skilled technicians
• Freshly repainted and upgraded facilities
• Be part of a business that genuinely values its people and customers

About The Role

You'll be responsible for:

• Booking customer vehicles and managing service enquiries
• Greeting customers and coordinating their service experience
• Preparing estimates, invoices, and processing payments
• Keeping customers updated on vehicle progress
• Workshop administration and service operations
• Helping ensure every customer leaves as a promoter of Manawatu

About You

You will:

• Have outstanding customer service skills
• Be organised, proactive, and detail-focused
• Communicate confidently with customers and colleagues
• Enjoy working in a fast-paced team environment
• Take pride in delivering exceptional experiences
• Have the ability to pick up new systems and processes with confidence and help keep the machine running!

Service department admin experience is helpful, but attitude, team and customer focus are what matter most.

Join the Team

If you're looking for a role where no two days are the same and where you'll be supported by a great team and a great business, we'd love to hear from you.

Skills & Experience

Administration

Customer Service

• Full Time
• Application Closes 13 Sep 2026
• Manawatu - Palmerston North
• OnSite