Service Advisor / Cadet Service Advisor

Macaulay Motors; Queenstown; On-site; NZD 50,000 - 65,000; Full time

Benefits offered by this job

Vehicle discounts

Medical insurance discount

Training and development

Team environment

Career growth

Job summary

Macaulay Motors in Queenstown is seeking a friendly Service Advisor to be the first point of contact for customers in our busy Service Department. You’ll schedule service appointments, prepare repair quotes, process orders, and communicate with technicians to ensure visits run smoothly.

Experience in automotive or service-advisor roles is helpful but not essential; a positive attitude and willingness to learn will be supported with training.

Qualifications

• Experience in automotive or service-advisor roles is helpful but not essential.
• A positive attitude and willingness to learn are required.

Responsibilities

• Greeting customers and being the first point of contact for service enquiries.
• Scheduling service appointments and managing bookings.
• Processing repair orders, quotes and invoices.
• Liaising with technicians to communicate customer concerns.
• Keeping customers updated throughout the service process.
• Coordinating internal service work to meet deadlines.
• Building strong relationships with customers.

Skills

Customer service

Communication

Organized

Team player

Computer literacy

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Macaulay Motors – Queenstown, South Island

Are you a people person who enjoys keeping things organised and delivering great customer service? Whether you’re an experienced Service Advisor or looking to kickstart your career in the automotive industry, we’d love to hear from you.

We’re looking for a motivated Service Advisor to join our busy Service Department in Queenstown. This is a key customer-facing role where you’ll be the first point of contact for customers, helping make sure every service visit runs smoothly and their needs are looked after.

Experience in an automotive or Service Advisor role would be an advantage, but it’s not essential. If you have the right attitude, great communication skills and a willingness to learn, we’ll provide the training and support to help you succeed and build your career with us.

Reporting to the Service Manager, you’ll be an important part of our friendly and supportive team.

Monday to Friday, with weekends free for adventure or downtime

Competitive salary package

Training and career development opportunities

Discounts on vehicles, parts and servicing

Discounted medical insurance

Active social club and supportive team environment

Opportunities to grow your career within the wider business

What your day will involve

Greeting customers and being the first point of contact for service enquiries

Scheduling service appointments and managing customer bookings

Processing repair orders, quotes and invoices

Listening to and understanding customer concerns, then communicating these to our technicians

Helping to qualify vehicle issues and coordinate service work

Estimating repair time and costs, with training provided where needed

Keeping customers updated throughout the service process

Coordinating internal service work to meet deadlines and customer expectations

Building strong relationships with customers and ensuring they receive excellent service

We’re looking for someone who:

Enjoys working with people and genuinely cares about customer service

Is organised, efficient and able to juggle multiple tasks

Has strong time management and attention to detail

Is comfortable using computers and learning new systems

Works well as part of a team and has a positive attitude

Is keen to learn and develop their skills

Has a current NZ driver license and is confident driving both manual and automatic vehicles of all sizes

Experience in a Service Advisor, automotive, administration or customer-facing role would be an advantage, but we’re also open to someone at the beginning of their career who is keen to learn and grow.

If you’re ready for your next step, or looking for an opportunity to start your career in the automotive industry, we’d love to hear from you.