Customer Service Advisor

Toyota; Lower Hutt; Hybrid; NZD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive salary and bonuses

Training provided

Career progression

Job summary

Toyota New Zealand in Lower Hutt is seeking a motivated Service Advisor to join our busy dealership team. You will be the face of our service department, bridging customers with our expert technicians to deliver a premium service experience.

As the first point of contact, you will greet customers, listen to needs, document repair orders, and keep customers informed throughout their visit. We offer competitive pay, incentives, training, and clear career progression within Toyota.

Qualifications

• Previous experience as a Service Advisor or similar customer service role.
• Experience in hospitality or retail customer-facing roles.
• Strong communication and interpersonal skills.
• Ability to thrive in a fast-paced, high-pressure environment.
• Excellent organisational skills and attention to detail.
• Clean and current driver’s license.

Responsibilities

• Greet customers and initiate the service process.
• Listen to needs, walk around vehicles, and document repair orders.
• Liaise between clients and workshop technicians on repair status.
• Keep customers informed throughout their visit and explain work performed.
• Recommend servicing and provide accurate cost/time estimates; manage bookings.
• Respond to customer questions promptly and professionally.
• Provide a great customer experience and be a role model for exceptional service.

Skills

Customer service

Communication

Hospitality

Interpersonal skills

Organisational skills

Driver's license

Job description

We are seeking a motivated, high-performing Service Advisor to join our busy dealership team. As the face of our service department, you will bridge the gap between our clients and our expert technicians, delivering a premium service experience.

We're looking for an individual with confidence in customer interaction, and a passion for customer service and hospitality. Customers and customer interactions are the most important part of our business, and you would be at the forefront of our Customer Experience every day!

The Position:

• Based in our Lower Hutt Branch
• Customer Greeting: Welcoming customers and initiating the service process, ensuring they feel valued.
• Consultation: Listening to customer needs, conducting vehicle walk-arounds, and accurately documenting customer repair orders.
• Liaison: Communicating effectively between clients and workshop technicians regarding vehicle repair status to ensure our customers are fully informed throughout the duration of their visit.
• Customer Experience: Ensuring all vehicles are returned to customers in top condition, explaining work performed with a customer centric outlook.
• Sales & Scheduling: Recommending necessary servicing requirements, providing accurate cost/time estimates, and managing service bookings.
• Responding to all customer questions and enquires in a timely manner and ensure the customer is well informed throughout the entire process.
• Providing a great customer experience and being a role model for exceptional customer service at all times.
• Confidence in dealing with challenging customer concerns resulting in excellent outcomes for both the customer and the business

What we are looking for:

• Previous experience as a Service Advisor or in a similar customer service role preferred
• Experience in a hospitality, retail or other customer-focused role is preferred
• Strong communication and interpersonal skills combined with a customer centric mindset
• Ability to thrive in a fast-paced, high-pressure environment
• Excellent organisational skills and attention to detail
• Clean and current restricted or full driver’s license

What we offer:

• Competitive salary + bonuses & incentives
• Supportive environment: a friendly, professional, and team-focused culture
• Internal & external training provided
• Growth: Excellent long-term development and career prospects within our company

We look forward to hearing from you!

Applications close 30 September 2026. Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.