Service Advisor

EmployMe Solutions; Auckland; On-site; NZD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive salary with incentives and

Vehicle provided

Ongoing training and career growth

Staff discounts and company benefits

Job summary

EmployMe Solutions in Auckland is seeking an experienced Service Advisor to join a busy Auckland dealership team. You will be the first point of contact for customers, helping manage bookings and coordinate vehicle servicing.

The role offers a supportive team culture with ongoing training and incentives. You will prepare service quotes and invoices, liaise with technicians, and follow up on completed work to ensure high customer satisfaction.

Qualifications

• Previous experience as Service Advisor or in a customer service/automotive role.
• Strong organisational and multitasking skills in a fast-paced environment.
• Excellent communication with a genuine customer-first approach.

Responsibilities

• Greeting and assisting customers in a friendly, professional manner.
• Scheduling service appointments and managing daily workshop flow.
• Preparing accurate service quotes and invoices.
• Liaising between customers and technicians to ensure clear communication.
• Following up on work completed to maintain high levels of satisfaction.

Skills

Customer service

Scheduling

Communication

Attention to detail

Team player

Job description

EmployMe Solutions – Auckland, North Island

Job reference: 34936

Service Advisor

Are you a people-focused professional with a passion for delivering exceptional customer service? Our client a busyAuckland dealership is on the lookout for an experienced Service Advisor to jointheir busydynamic team.

As the first point of contact for our valued customers, you’ll play a key role in ensuring a seamless service experience - from booking appointments to coordinating vehicle servicing, providing updates, and delivering results that exceed expectations.

What you’ll be doing:

• Greeting and assisting customers in a friendly, professional manner
• Scheduling service appointments and managing daily workshop flow
• Preparing accurate service quotes and invoices
• Liaising between customers and technicians to ensure clear communication
• Following up on work completed to maintain high levels of satisfaction

What we’re looking for:

• Previous experience as a Service Advisor (or in a customer service/automotive role)
• Strong organisational and multitasking skills in a fast-paced environment
• Excellent communication with a genuine customer-first approach
• Sound computer literacy and attention to detail
• A team player who thrives under pressure and enjoys problem-solving

What’s on offer:

• Competitive salary plus incentives and vehicle
• Ongoing training and career development opportunities
• Supportive and friendly team culture
• Staff discounts and company benefits
• The chance to be part of a high-performing volume brand dealership with a strong reputation in Auckland