Customer Experience Leader - Retail Frontline & Team Coach

Foodstuffs South Island Limited; Auckland; Hybrid; NZD 52,000 - 64,000; Full time

Job summary

Foodstuffs South Island Limited in Auckland is seeking an experienced customer service supervisor with a flair for delivering the best shopping experience. The ideal candidate will have checkout experience, Lotto training with Managers Certificate and LCQ, and a proven ability to lead and train staff in a busy retail environment.

You will supervise front-line checkout staff, ensure compliance with liquor, tobacco age-restricted laws, promote health and food safety, and rostering to keep

Qualifications

• Experience in checkout or retail supervision
• Lotto trained with Managers Certificate and LCQ
• Strong customer service focus and communication skills

Responsibilities

• Assist with customer enquiries and manage front-line checkout staff
• Create a friendly and helpful environment for customers and staff
• Ensure sales comply with liquor, tobacco and other age-restricted laws and company policies
• Promote health and safety and food safety initiatives within the department
• Maintain efficient operation of checkouts through rostering and staff resources

Skills

Checkout experience

Retail supervision

Lotto trained

Managers Certificate

LCQ

Customer experience

Communication

Job description

Foodstuffs South Island Limited in Auckland is seeking an experienced customer service supervisor with a flair for delivering the best shopping experience. The ideal candidate will have checkout experience, Lotto training with Managers Certificate and LCQ, and a proven ability to lead and train staff in a busy retail environment.

You will supervise front-line checkout staff, ensure compliance with liquor, tobacco age-restricted laws, promote health and food safety, and rostering to keep