Customer Services Supervisor

Foodstuffs South Island Limited; Auckland; Hybrid; NZD 50,000 - 62,000; Full time

Job summary

Foodstuffs South Island Limited is seeking a motivated supervisor for the PAK’nSAVE Queenstown store. You will assist the Customer Services Manager to deliver an excellent customer shopping experience and lead a team in a fast-paced retail environment.

The role requires 45 hours per week with weekend rosters. A Liquor Controllers Certificate and a General Managers Certificate (or eligibility) are essential, along with prior supervisory and alcohol sales experience.

Qualifications

• Experience supervising and training staff in a busy retail or supermarket environment.
• Requires Liquor Controllers Certificate and a General Managers Certificate or eligibility.
• Available for full-time 45 hours/week, weekend rosters included.
• Experience handling the sale of alcohol is essential.
• Strong customer service focus and excellent communication under pressure.

Responsibilities

• Assist with management of the checkout area to ensure friendly, fast, accurate service.
• Assist with team training and development needs.
• Promote health and safety and food safety initiatives across the department.
• Ensure processes for age-restricted product sales are followed.

Skills

Supervisor experience

Customer service

Team training

Communication under pressure

Alcohol sales experience

Education

Liquor Controllers Certificate

General Managers Certificate

Job description

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PAK’nSAVE Queenstown offer great working conditions, a supportive management structure, and personal development opportunities.

We are looking for a talented and experienced supervisor who has a flare for customer service and the passion to assist the Customer Services Manager to ensure that our store delivers the best customer shopping experience possible. You will have experience supervising and training staff within a busy retail or supermarket environment.

You will need to be available to work full-time, 45 hours per week and the roster includes weekends.

The hours of work are:

Monday - 12:45 -10:15 pm

Thursday – 12:45 – 10:15 pm

Friday – 12:45 – 10:15 pm

Saturday – 12:45 – 10:15 pm

Sunday – 12:45 – 10:15 pm

The successful candidate will:

• Be an experienced checkout or retail supervisor with a minimum of six months experience handling the sale of alcohol.
• Hold a valid Liquor Controllers Certificate and a General Managers Certificate or be eligible to obtain these.
• Motivated and driven by helping other team members to exceed their expectations
• Be a people person with a focus on delivering a superior customer experience
• Be An outstanding communicator who can remain calm and confident in high pressure situations.

Key responsibilities of this position include, but are not limited to:

• Assisting with management of the checkout area, ensuring great customer service that is friendly, fast, efficient and accurate
• Assisting with team training and development needs
• Actively promoting health and safety and food safety initiatives throughout the department
• Ensuring correct processes are followed for the sale and supply of age restricted products

Applicants must have New Zealand Citizenship, New Zealand Residency, or a valid New New Zealand Work Visa.