Customer Service Manager

Foodstuffs NZ; Christchurch, Auckland; Hybrid; NZD 42,000 - 54,000; Full time

Job summary

Foodstuffs NZ is seeking a talented, experienced customer service specialist to lead front-line checkout operations in our Canterbury store. The role emphasises delivering superior shopper experiences, coaching staff, and maintaining high personal presentation standards.

You should bring checkout experience, retail supervision, Lotto training with Managers Certificate and LCQ, and a calm, confident approach under pressure.

Qualifications

• Experience at checkout and in frontline customer service.
• Background in retail supervision or training staff.
• Lotto training with Managers Certificate and LCQ is an advantage.

Responsibilities

• Assist with customer enquiries and supervise front-line checkout staff.
• Foster a friendly, helpful environment for customers and staff.
• Ensure compliant sales of liquor, tobacco and age-restricted products.
• Promote health and safety and food safety initiatives.
• Roster staff to maintain efficient checkout operation.

Skills

Checkout experience

Retail supervision

Lotto trained

Managers Certificate

LCQ

Customer service

Job description

We are looking for a talented and experienced person who has a real flair and passion for customer service, to deliver the best customer shopping experience possible.

It would be an advantage to have experience supervising and training staff, preferably having worked in a busy retail or supermarket environment.

The ideal candidate will be:

• An experienced checkout, retail supervisor, Lotto trained with Managers Certificate and LCQ.
• Motivated and driven by helping other team members to exceed their expectations
• Committed to maintaining high personal presentation standards of self and others
• A focus on delivering superior customer experience
• An outstanding communicator who can remain calm and confident in high pressure situations

Key responsibilities of this position include, but are not limited to:

• Assisting with any customer enquiries and managing the front-line checkout staff in their role
• Being a key factor in creating a friendly and helpful environment for customers and staff alike
• Ensure all sales are conducted efficiently, and that liquor, tobacco and other age restricted product purchases are sold in compliance with law and company policies
• Actively promoting health and safety and food safety initiatives throughout the department.
• Maintain efficient operation of the checkouts through staff rostering and utilising staff resources.

This is a full-time position consisting of all customer service duties. The days and hours of work will be Sunday to Thursday hours to be discussed at interview.