Customer Services Supervisor

Foodstuffs NZ; Auckland; Hybrid; NZD 50,000 - 60,000; Full time

Job summary

PAK’nSAVE Queenstown is looking for a capable supervisor to support the Customer Services Manager and ensure the store delivers an excellent shopping experience. You will supervise and train staff within a busy retail environment and drive customer service standards.

This full-time role (45 hours/week) requires a Liquor Controllers Certificate and a General Managers Certificate or eligibility to obtain them, plus NZ citizenship, residency, or a valid work visa.

Qualifications

• Experience supervising in busy retail or supermarket environment.
• Hold a valid Liquor Controllers Certificate and a General Managers Certificate or be eligible to obtain them.
• NZ Citizenship, NZ Residency, or valid NZ Work Visa.

Responsibilities

• Assist with management of the checkout area to ensure great service.
• Lead and train team members to meet customer service standards.
• Promote health and safety and food safety initiatives in the department.
• Ensure compliance for sale of age-restricted products.

Skills

Supervising staff

Customer service

Staff training

Communication

Job description

PAK’nSAVE Queenstown offer great working conditions, a supportive management structure, and personal development opportunities.

We are looking for a talented and experienced supervisor who has a flare for customer service and the passion to assist the Customer Services Manager to ensure that our store delivers the best customer shopping experience possible. You will have experience supervising and training staff within a busy retail or supermarket environment.

You will need to be available to work full-time, 45 hours per week and the roster includes weekends.

The hours of work are:

Monday - 12:45 -10:15 pm

Thursday – 12:45 – 10:15 pm

Friday – 12:45 – 10:15 pm

Saturday – 12:45 – 10:15 pm

Sunday – 12:45 – 10:15 pm

The successful candidate will:

• Be an experienced checkout or retail supervisor with a minimum of six months experience handling the sale of alcohol.
• Hold a valid Liquor Controllers Certificate and a General Managers Certificate or be eligible to obtain these.
• Motivated and driven by helping other team members to exceed their expectations
• Be a people person with a focus on delivering a superior customer experience
• Be An outstanding communicator who can remain calm and confident in high pressure situations.

Key responsibilities of this position include, but are not limited to:

• Assisting with management of the checkout area, ensuring great customer service that is friendly, fast, efficient and accurate
• Assisting with team training and development needs
• Actively promoting health and safety and food safety initiatives throughout the department
• Ensuring correct processes are followed for the sale and supply of age restricted products

Applicants must have New Zealand Citizenship, New Zealand Residency, or a valid New Zealand Work Visa.